Patient engagement

ZocDoc: Make online appointment booking seamless for your practice and patients

By NextGen Healthcare

Blog    ZocDoc: Make online appointment booking seamless for your practice and patients

We are pleased to announce a new partnership with Zocdoc, the leading digital health marketplace used by millions of patients every month to find in-network neighborhood doctors and instantly book appointments online. This combined capability may help MediTouch providers attract new patients and improve overall practice efficiency by providing patients using the Zocdoc service with a real-time view of MediTouch provider schedules.

*Through this integration, MediTouch will be able to capitalize on Zocdoc's marketplace, which helps unearth and manage underutilized appointment inventory – including last-minute cancellations and no-shows that can make up 25 percent of a doctor's day.

How Will It Work?

With the two-way integration between MediTouch and Zocdoc, MediTouch providers now can avoid having to update their Zocdoc schedules manually to keep them in sync, reducing administrative work. Highlights of the functionality include:

  • Zocdoc automatically displays open appointment slots to patients based on the provider's MediTouch schedule
  • Appointments that patients book through Zocdoc automatically appear in MediTouch
  • MediTouch reflects appointment changes patients made via Zocdoc (e.g, cancellations, time changes) without manual intervention

With MediTouch, patients can now book open appointment times instantly online at their convenience either directly on YourHealthFile, on Zocdoc.com or via the Zocdoc mobile app. When using the MediTouch YourHealthFile portal, patients are prompted to pay outstanding balances or co-pays and complete administrative or clinical forms during check-in process.

Whether your patients book appointments directly on the YourHealthFile Patient Portal or via Zocdoc.com or the Zocdoc app, now MediTouch can offer your practice more exposure to neighborhood patients seeking medical care.

* MediTouch Premium Patient Portal service is required.

For more information, visit the Zocdoc website.


NextGen Healthcare

NextGen Healthcare is a solutions provider whose comprehensive, integrated technology and services platform supports ambulatory and specialty practices of all sizes.

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