Patient Self Scheduling Solution |NextGen Healthcare

A woman on her phone scheduling an appointment

Reduce phone volume, patient wait times, and staff fatigue with a highly configurable, real-time online scheduling solution to increase patient satisfaction and practice success.

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Empower Your Patients—Find the Perfect Patient Engagement Solution

Make it easier for people to connect to your practice and get the most out of your care.

Benefits of NextGen Self-Scheduling powered by Luma

Fill schedules and increase revenue

Open slots to help patients get in for the care they need while filling your schedule.

Provide 24/7 access

Offer convenience and continuous appointment access for your patients.

Save time for staff

When patients can self-schedule, staff spend less time managing appointments over the phone.

Decrease phone volume

Ease staff workloads with reduced front-desk call volume and interruptions.

Reduce no-shows

Allow patients to easily cancel and modify their appointments online.

Improve patient convenience

With web and text message-based scheduling, patients can more conveniently and easily schedule with your practice.

A woman using her phone to see her doctor with virtual visits

What patients want

Why patient engagement is a gamechanger

Patients expect healthcare to offer one-stop shopping functionality similar to Amazon. On the practice side, when resources are stretched to the limit, providers and staff need all the available technology to gain efficiencies and work smarter.

PRODUCT HIGHLIGHTS

Advantages of NextGen Self-Scheduling powered by Luma

Patient Self Scheduling Software, woman searching on a laptop

Integrated text/web scheduling

Rules-based, PM/EHR-integrated scheduling guides patients to the right appointment time with the right provider. NextGen Self-Scheduling integrates with the appointment book in NextGen Enterprise PM.

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Patient Self Scheduling Software, image of a man using a phone to schedule an appointment

Automated, actionable reminders

With NextGen Patient Engage powered by Luma, automated reminders integrate with the schedule and prompt patients to confirm, cancel, or reschedule their appointments. (This is an add-on module.)

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Seamless cancellation management

If a patient responds to a reminder that they can no longer make the appointment, an option to reschedule and quickly choose a new time is automatically sent.

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Patient Self Scheduling Software, image of a mom holding baby and using phone to access LUMA

Simple waitlist capabilities

Patients can easily sign-up on a waitlist to get an appointment sooner. The Smart Waitlist for NextGen Self-Scheduling automatically notifies patients when there’s an appointment time available. (This is an add-on module.)

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Patient Self Scheduling Software, image of tablet on table to schedule an appointment

Convenient referral engagement

Interactive notifications inform patients when they've been referred to your practice. Automatic notifications also allow patients to book an appointment and provide real-time confirmation. This add-on module is a significant time-saver for your staff that also keeps providers in the loop at every step.

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Patient Self Scheduling Software, image of a elder gentleman using tab to easily schedule an appointment

Expanded scheduling options

Let new and returning patients schedule from your Google My Business profile with this add-on module.

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A grandmother scheduling a healthcare appointment on her smartphone with her granddaughter

Get people engaged in their health

NextGen Patient Experience Platform — A Virtual Front Door to your Practice

Learn how an integrated patient experience platform can help people become more engaged in their healthcare. User-friendly technology supports the clinical and financial outcomes practices need to stay competitive and thrive.

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We learned that integration with the NextGen Enterprise EHR for patient self-scheduling and virtual visits solutions lowered the risk of duplicative chart problems, which poses a significant patient risk.

Joni Chroman

COO FPA Women's Health

Provide convenient and flexible access to care

PRODUCT HIGHLIGHTS

Advantages of NextGen Self-Scheduling powered by Luma