Make intake easier for all with pre-appointment communication and digital intake forms. Minimize wait times and speed up pre-visit workflows so care can start sooner. Fully integrated into your EHR & PM with the NextGen Closed Loop Experience.

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Make it easier for people to connect to your practice and get the most out of your care.

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Patient Intake

The NextGen Closed Loop Patient & Practice Experience

Patient-centered communications

Luma AI and Natural Language Processing (NLP) can send reminders in 33+ languages and understands conversational responses. Patients can confirm, cancel, or reschedule appointments directly from the reminder.

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Patient intake, woman using phone to schedule appointment

Digital patient intake & screening forms

NextGen® Patient Engage powered by Luma allows digital intake forms custom to appointment types to be sent and completed by a patient prior to the appointment. Once collected, discrete data, demographic information, insurance verification, and consent forms are updated in the PM.

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Patient intake, woman looking at computer screen

Secure messaging

Allow your patients to interactively chat with staff and provide documents. Your care team can also send broadcast messaging to patient populations, keeping you connected anywhere and anytime.

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Eligibility & payment collection

Ensure cost and payment transparency before the visit. Pre-check forms collect insurance information and co-pays, and offers cost estimates to boost overall financial management.

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Better integration

Keep NextGen Enterprise EHR as the source of truth with structured patient data captured within clinical templates.

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Explore the benefits

How can the NextGen Closed Loop Patient Experience help your practice?

See how you can benefit.

Annual patient visits

50,000

Average reimbursement per encounter

$ 100

$ 500

Missed appointments (%)

10 %

30 %

Additional reimbursement per year

Total hours saved per year

This calculator is for informational purposes only. Results are estimates based on provided information and may not reflect actual outcomes. Use these estimates as a guide to assess potential return on investment.

Benefits of our digital intake solutions

Reduce data entry

No more keying in handwritten information. Patient intake data automatically populates within the EHR and practice management system.

Make encounters more productive

A more convenient and seamless pre-check process creates a positive practice environment and helps make patient encounters more productive.

New opportunities for your practice

Help patients become more comfortable communicating with your practice online and filling out intake forms ahead of time, optimizing in-office operations.

Reduce no-shows and phone volume

Automatically send appointment reminders and confirmations via text to reduce no-shows and phone volume while increasing patient participation.

Minimize errors in data collection

Patient intake data gathered online or during an in-office appointment through digital intake forms goes directly into the EHR, reducing the risk of missing paperwork.

A better patient and staff experience

Digital intake solutions are more convenient and make waiting rooms less crowded. This means less time per patient and a lower burden on staff.

Patients write in the forms, which translate into a digital format on a template that stretches back to the providers. They see this data originally put in by the patients.

Sal Saldivar

Chief Information Officer La Maestra Community Health Centers

Simplify check-in with digital patient intake & seamless integration

Patient Intake

The NextGen Closed Loop Patient & Practice Experience

How can the NextGen Closed Loop Patient Experience help your practice?