Get the support your practice need
Care that goes further
See how Care Management Support Services extend care beyond the walls of your practice to support you, your staff, and your patients in driving better outcomes for all.
NextGen Office Care Management Support Services
Chronic Care Management (CCM)
Principal Care Management (PCM)
Remote Patient Monitoring (RPM)
Behavioral Health Integration (BHI)
Benefits of Care Management Support Services
Improve patient outcomes
Our care team serves as an extension of your practice, supporting patients through their care plans and conducting remote check-ins.
Provide 24/7 coverage
Our clinical team manages a 24/7 call line, helping to control call volumes, minimize labor costs for your practice, and deliver ongoing patient access.
Increase patient retention
Our care teams execute physician care plans and monitor patients' whole-person care needs to drive successful, comprehensive care coordination.
Boost satisfaction
Monitoring conditions improves patient and provider outcomes. Management alleviates provider strain and boosts value-based incentive performance.
Streamline operations
NextGen CMSS delivers easy implementation, patient enrollment coverage, and integrated billing with no additional set-up required.
Maintain compliance
NextGen Office CMSS ensures that each of our programs comply with Center for Medicaid/Medicare Services (CMS) regulations.
FAQ’s Care Management Support Services
Your resource center for Chronic Care Management
When a patient needs medical evaluation, the CCM team escalates the concern to your practice and helps coordinate an office visit when appropriate.
Office visits are only one part of chronic disease management. Required care for patients with chronic conditions extends far beyond office visits.
CCM provides that support by:
• Reinforcing your treatment plan
• Encouraging medication adherence
• Monitoring symptoms and patient-reported concerns
• Identifying barriers to care
• Helping patients remain engaged until their next visit
Rather than duplicating your work, CCM fills the gap between office visits.
No. Medical decision-making always remains with the provider. The CCM team does not diagnose conditions, prescribe medications, or change treatment plans. They strictly reinforce and support your existing care plans.
Think of the CCM team as an extension of your practice, not a replacement for your clinical judgment.
Patients with chronic conditions often benefit from more frequent touchpoints than quarterly or semiannual office visits.
CCM helps:
- Improve medication adherence
- Increase patient engagement
- Encourage follow-up appointments
- Identify concerns before they become urgent
- Support better long-term outcomes through continuous care
CCM allows practices to receive reimbursement for qualifying non-face-to-face chronic care management services while improving patient engagement and continuity of care. The result is additional revenue, better patient outcomes, stronger relationships with your chronic care population, and sustained proactive care management.
In general, CCM is intended for Medicare beneficiaries and other eligible patients who have two or more chronic conditions. Your practice identifies eligible patients, and the CCM team assists with enrollment and ongoing care management.
Learn more about NextGen Office
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