A woman on her phone scheduling an appointment

Empower patients. Reduce staff burden. Improve access to care.

Improve access to your practice with self-scheduling, smart waitlists, referral management, IVR, and chatbot solutions—all powered by intelligent automation and seamlessly integrated into the NextGen Closed Loop Patient & Practice Experience.

Empower Your Patients—Find the Perfect Patient Engagement Solution
Make it easier for people to connect to your practice and get the most out of your care.
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PATIENT ACCESS

The NextGen Closed Loop Patient & Practice Experience

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Convenient Self-Scheduling
Patients select the appointments that work best for them via a convenient online platform. With Self-Scheduling patients can schedule care when it is convenient to them and practice staff no longer need to juggle scheduling calls.
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Automated, actionable reminders
With NextGen Patient Engage powered by Luma, automated reminders integrate with the schedule and prompt patients to confirm, cancel, or reschedule their appointments.
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Seamless Smart Rebooking
Upon cancelation, Smart Rebooking automatically offers the option to rebook, increasing the number of patients successfully cared for, reducing gaps in schedules, and keeping patients engaged with your practice.
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Smart Waitlist capabilities
Patients are able to sign up for a Smart Waitlist if preferred dates and times are taken. Upon cancellations, the waitlist automatically offers those slots to people on the waitlist, giving them their preferred time and reducing vacancies.
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Reputation management
Let good reviews from Google propel your practices online visibility. Online reputation and visibility management tools help showcase information and positive reviews, boosting discovery and encouraging patients to schedule appointments.
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IVR, call deflections, and chat bots
Interactive voice response (IVR) systems, call deflections, and chatbots are another way that automation helps complete the scheduling process in a way that is convenient for both the practice and the patients.
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Benefits of NextGen Patient Engage powered by Luma
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Fill schedules and increase revenue
Open slots to help patients get in for the care they need while filling your schedule.
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Provide 24/7 access
Offer convenience and continuous appointment access for your patients.
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Save time for staff
When patients can self-schedule, staff spend less time managing appointments over the phone.
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Decrease phone volume
Ease staff workloads with reduced front-desk call volume and interruptions.
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Reduce no-shows
Allow patients to easily cancel and modify their appointments online.
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Improve patient convenience
With web and text message-based scheduling, patients can more conveniently and easily schedule with your practice.

Explore the benefits

How can NextGen Patient Experience help your practice?

See how you can benefit.

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Total hours saved per year

This calculator is for informational purposes only. Results are estimates based on provided information and may not reflect actual outcomes. Use these estimates as a guide to assess potential return on investment.

It reduces our missed opportunities as an organization because we are no longer dependent on a human to manually fill a cancelled appointment. With Luma, the system does it for us, and we don't even have to think about it.

Laura Baynard
COO Shasta Community Health Center
READY TO UPGRADE YOUR PRACTICE?
Make the switch to NextGen Healthcare