Realizing the Full Value of a Partnership
Fairfield County Bariatrics partnered with NextGen Healthcare to upgrade existing systems and improve outcomes.
Fairfield County Bariatrics & Surgical Specialists, P.C.
With multiple locations throughout Connecticut and over 3,500 weight loss procedures performed, this practice is a leading bariatric care provider in the region. Their facilities are accredited by the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program, reflecting their commitment to excellence and patient safety.
Making a good thing better
Further, the practice’s financial performance had not been optimized. Financial benchmarks such as accounts receivable (AR) turnover and days sales outstanding (DSO) needed improvement.
Implementing a successful upgrade
Fairfield County Bariatrics set an aggressive timeframe for system training and implementation. “We completed the implementation in a couple of phases with Phase 1 being data extraction and migration and Phase 2 being planning and training,” said Katy Andrews Dunay, practice administrator at Fairfield County Bariatrics.
Fairfield Bariatrics also adopted NextGen® Financial Suite. Thanks to the decision to adopt this revenue cycle management solution, during implementation of the upgrade they maintained cash flow with no dip in revenue cycle performance.
Implementing a successful upgrade
The practice initiated a process to fully upgrade its NextGen Healthcare systems. This upgrade would help streamline processes and create the operational efficiencies needed to support their staff, enable providers to spend more time with patients, and achieve other practice goals.
Fairfield County Bariatrics set an aggressive timeframe for system training and implementation. “We completed the implementation in a couple of phases with Phase 1 being data extraction and migration and Phase 2 being planning and training,” said Katy Andrews Dunay, practice administrator at Fairfield County Bariatrics.
Fairfield Bariatrics also adopted NextGen® Financial Suite. Thanks to the decision to adopt this revenue cycle management solution, during implementation of the upgrade they maintained cash flow with no dip in revenue cycle performance.
Improving accuracy and increasing provider satisfaction
Upon implementing NextGen Financial Suite, weekly check-ins were initiated to assess and optimize performance.
“Our NextGen Healthcare account manager reports issues, identifies trends, and reconciles cash logs to the penny,” Dunay said. The practice appreciates the reporting accuracy and the single point of contact who responsively answers questions and addresses requests.
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Performance outcomes, delivered
Explore how NextGen helps organizations improve clinician efficiency, patient access, and revenue performance — with measurable results.
- 57% less after-hours documentation
- 2–2.5 hours saved per clinician per day
- 5–10 more patients seen per day
- 95% AI call completion
- Patients seen 21 days sooner
- <10% no-show rate
- 45% faster claim resolution
- 10–15% improvement in denial rate
- 25% pre-visit collection
