Artificial Intelligence

The enterprise AI platform for ambulatory care

AI is rapidly changing how care is not only delivered, but how it’s expected as well. Our approach is the same as it was when we first entered the space; rigorously maintain responsible AI implementation while ensuring we’re not just tacking AI on but using it to convert whole systems into something better. 

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Meet the NextGen Intelligent Agent

NextGen Healthcare’s Intelligent Orchestration Agent

Transform how providers and staff interact with the EHR. The NextGen Intelligent Agent is an always-on, adaptive layer that uses voice and text commands to direct tasks to orchestrating AI agents. These agents deliver hands-free access and continuous insights by checking schedules and patient charts, managing revenue cycles, and supporting patient engagement.
The Numbers Speak for Themselves

On average, our AI solutions bring practices:

2.5 hrs.

Save 2.5 hrs. charting per day per provider

70%

Reduction in appeals process

27 hrs.

Saved creating appeals letters

90%

Reduction in appeals package creation time

95%

Incoming calls resolved

45%

Decrease in denial rates

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Responsible AI

With Artificial Intelligence, we’re prioritizing responsibility

AI has the potential to revolutionize the healthcare industry, fast. But we know that speed without control is just an accident waiting to happen. That’s why we are taking such a hard stance on ethical oversight of AI. Our approach includes:
  • An internal board dedicated to responsible oversight
  • Development of an internal bias and fairness monitoring tool, Axiom
  • Independent validation via ONC certification and non-profit AI regulation organizations
AI & Intelligent Automation

Elevating every stage of the care journey

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NextGen Intelligent Agent

NextGen Intelligent Agent, or N.I.A. for short, is the orchestrator of the entire platform. Our 24/7 AI delivers AI-guided daily briefings and identifies schedule density, highlights appointment types, surfaces visit reasons, and flags potential bottlenecks before the clinic day begins, giving you time to focus on patient care. 
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Patient Access

NextGen Navigator acts as an extension of your practice, automating access to your practice through call and text. Navigator brings contextual understanding to voice conversations for appointment needs, including rescheduling, confirmations, cancellations, or SMS routing, essentially agentic AI resolving majority of practice access calls, up to 95% to be precise. 
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Clinical AI

NextGen Clinical AI offers a suite of AI-embedded clinical boosts to significantly reduce post-visit charting. Create complete SOAP notes in seconds, generate up-to-date patient summaries before visits, and receive relevant suggestions for ICD-10s, medications, and lab orders.  
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Financial AI

Financial AI adds powerful new AI tools to your claims processing toolkit, saving time, strengthening your revenue cycle, and expediting revenue. Altitude AI adds to existing intelligent automation for Denial prediction, IDP, Appeals Management and appeal letter generation, which helps save as much as 90% on appeal package generation. 
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Data & Analytics

NextGen Insights transforms clinical, operational, and financial data into actionable insights for your staff to use to prioritize work and improve outcomes, fast. 
 

One AI-native platform for the entire care journey

From first contact to lifelong care, our AI-powered platform maximizes efficiency at every stage of the care journey. Combining advanced AI with intelligent automation, a true Closed Loop™ Experience enhances outcomes and deepens relationships for both patients and providers.


It minimizes documentation and streamlines workflows, empowers individuals to actively participate in their health, and ensures that you maintain the revenue integrity needed to grow and thrive. Smarter. More efficient. Stronger connections. That’s better healthcare.

Ambient Assist [NextGen Clinical AI] has allowed me to be more efficient in clinic. I'm able to just focus on the patient. I find I'm more mentally present. I'm not worried about taking notes. From that standpoint, I think that makes me a better doctor.

Keith M. Nord, MD

Sports Orthopedics & Spine

The use of AI and integrating it into medical care—the possibilities are endless. I've seen that NextGen [Healthcare] has really honed in on the AI world, and it's making efficiencies happen so much more easier; the drastic change of helping reduce clinician burnout.

Amie Flannery

IT Applications Manager

Preferred Family Healthcare

One of the biggest improvements we’ve seen over the past seven years is not only the automation of many processes but also having access to real-time data. This helps our staff make the most appropriate clinical decisions on behalf of the client.

Joey Zepeda

Director of Operations

Arizona Youth & Family Services

Our providers no longer spend time after hours to finish charts. We’ve seen an increase in visits and quicker month-end closing. It’s not hyperbole to state that the NextGen Mobile implementation is the best EHR decision we have made.

Ryan Geiler

Advanced Clinical Applications and Analytics Coordinator

Community Medical Center

Our Principles on AI

Technology empowering humanity in healthcare

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Healthcare is human

We utilize the best in AI and intelligent automation to eliminate the clerical noise that disrupts the clinical. Physicians and staff deserve more time to provide the human element that makes care possible.

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Maintain data safety

The safety of health and payment data remains at the forefront of our solution development. Bringing the power of tools that can learn from data provided to it while ensuring its safety is our top priority.

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AI-native best practices

With such high potential, it is paramount that AI use be managed deliberately and with care, ensuring all uses follow best practices. This is crucial to our responsible approach to using this powerful technology.

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Navigate inherent bias

AI algorithms are largely products of the datasets that inform them. These can develop natural biases without deliberate human curation. We ensure our uses of AI solutions work to benefit every community and group.

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Benefit the healthcare frontline

With healthcare worker shortages affecting countless practices, our goal is to provide current and future workers with the innovative tools to make their jobs better and help them provide better care.

Ready to Upgrade Your Practice?

Make the switch to NextGen Healthcare

FAQs

Get clarity on what AI means for your practice

From documentation to patient experience, explore how NextGen Healthcare’s innovations are designed to solve real challenges without adding complexity.

Yes, Ambient AI can generate accurate SOAP notes from patient-provider conversations using ambient listening and natural language processing, though clinical validation and oversight are essential for reliability.

NextGen Clinical AI uses AI to reduce clinician burnout by automating documentation, minimizing after-hours charting, and allowing more patient interaction. This improves efficiency, reduces stress, and supports better work-life balance for providers.

NextGen’s use of AI follows HIPAA-compliant measures to ensure patient data privacy and security while using AI. These include encryption, secure storage, access controls, patient consent, and audit trails. This ensures safe, compliant use of clinical conversations.

NextGen Charge Review Rules Engine combines intelligent automation (IA) with custom, specialty-specific rules to review and correct charge data from your EHR before passing it to your practice management (PM) system.

NextGen Clinical AI uses AI to passively listen during clinical visits, understand provider-patient conversations, and automatically create encounter documentation like SOAP notes, eliminating the need for manual typing.

Yes, NextGen® Mobile Pro with NextGen Clinical AI uses predictive analytics and large language models (LLMs) to interpret clinical conversations and identify patterns and then suggest actions, improve outcomes, enhance documentation, and support decision-making.