NextGen Healthcare’s Practice Management Solutions Ranked #1 in New Report from Black Book Market Research
Healthtech Leader Also Recognized as Highest-Rated EHR Vendor for Cardiology, CHCs/FQHCs, Internal Medicine, and Sleep Medicine/Pulmonology
REMOTE-FIRST COMPANY/New York, NY — Jan. 15, 2025 – NextGen Healthcare’s Practice Management (PM) solutions have been ranked #1 by Black Book Market Research for the 9th consecutive year. Rankings in the independent market research firm’s 2026 Physician Practice Management Software (PPMS) user-satisfaction report are based on a comprehensive 9-month survey of more than 24,500 validated users across the U.S.
Black Book's analysis characterizes NextGen Healthcare as a leader in innovation for practices of all sizes and specialties—particularly organizations pursuing an integrated operating model spanning practice management, revenue cycle management, telehealth, patient engagement, and interoperability. Additionally, Black Book recognized NextGen Healthcare as the highest-rated electronic health record (EHR) vendor for the following specialties in its Ambulatory EHR Excellence 2026 report, also published today: cardiology, community health centers/federally qualified health centers, internal medicine, and sleep medicine/pulmonology.
“This year’s recognition from Black Book Market Research is a reflection of our continued commitment to helping clients navigate the complexities of rapidly evolving care and payment models,” said Srinivas (Sri) Velamoor, president and chief executive officer, NextGen Healthcare. “We remain focused on delivering a reimagined practice management experience that thoughtfully integrates AI and intelligent automation so practices can make meaningful efficiency gains while also ensuring longer-term financial sustainability.”
Respondents evaluated more than 400 healthtech vendors across 18 operational KPIs, with NextGen Healthcare securing #1 placements in the following practice-critical performance categories:
- AI-enabled automation and innovation governance
- Strategic alignment to practice goals and operating model
- Regulatory readiness and auditability
- Privacy, security, and risk controls
- Patient access and digital front door effectiveness
- Prior authorization operations enablement
- Reliability, uptime, and operational resilience
- Implementation quality and time-to-value
- Scalability and multi-site operational governance
- Value delivery and partnership quality
"In healthcare, ‘innovation' has been redefined: ambient and generative AI are now an entry credential, and buyers are applying a tougher proof standard: what's live in production, what adoption looks like after go-live, and how implementation risk is controlled across sites, specialties, and stakeholders,” said Doug Brown, president, Black Book Market Research. “NextGen Healthcare's user-led #1 overall ranking in Black Book's 2026 Physician Practice Management Software benchmarking reflects that alignment, demonstrating workflow-embedded innovation within a disciplined operating framework across the full 18-KPI model.”
To learn more about how NextGen Healthcare is leading the way in innovation, visit nextgen.com.
About Black Book Research
For over 13 years, Black Book Market Research has been the gold standard for evaluating EHR and practice management vendors across the U.S. With over 390,000 aggregated reviews, Black Book’s unbiased, crowdsourced methodology delivers actionable intelligence on vendor usability, functionality, and satisfaction. As an independent resource free from vendor influence, Black Book empowers healthcare leaders to navigate the complexities of modern healthcare technology confidently. Explore the full 2025 rankings at www.blackbookmarketresearch.com or contact research@blackbookmarketresearch.com.
About NextGen Healthcare, Inc.
NextGen Healthcare, Inc. is a leading provider of innovative healthcare technology and data solutions. We are reimagining ambulatory healthcare with award-winning EHR, practice management and surround solutions that enable providers to deliver whole-person health and value-based care. Our highly integrated, intelligent, and interoperable solutions increase clinical quality and productivity, enrich the patient experience and drive superior financial performance. We are on a relentless quest to achieve better healthcare outcomes for all. Learn more at nextgen.com, and follow us on Facebook, X, LinkedIn, YouTube, and Instagram.
Anjali Bright
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