Urgent Care EHR Solutions | NextGen® Office

A doctor holding a patient's arm with a cast on it

NextGen® Office EHR streamlines workflows and improves clinical outcomes with a cutting-edge platform. Our mobile, tablet-friendly interface incorporates Ambient listening AI to help expedite visits and decrease burnout, improving the care experience for patients, providers, and staff.

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Combat Rising Costs of Running Your Own Practice

Explore how one, integrated solution can help you achieve your clinical, financial, and operational goals.

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NextGen® Office Closed Loop™
Patient & Practice Experience

Better healthcare outcomes for the patient, the provider, and the practice is the ultimate goal. Throughout the journey from access, to intake, to the visit, to care coordination, and ongoing health management NextGen Healthcare provides innovations for healthier communities.

Access / Discovery

Online visibility and reputation management
Patient self-scheduling
Appointment reminders
Automated digital wait-list

Intake / Pre-visit

Secure text messaging
Digital patient forms
Accurate digital document and information upload
Eligibility
Broadcast messaging

Visit / Live and Virtual

Virtual visits
Specialty-specific blueprints
Ambient listening (AI-generated SOAP notes)
Cloud-based interface
ePrescribing

Care Coordination / Post-visit

Automated messaging
Patient surveys
Referrals
Medication refill
Chronic care management services
Campaigns

Health Management / Ongoing

Remote patient monitoring
Automated e-statements and electronic bill pay options
Patient portal

Revenue

Integrity

NextGen Office
Closed Loop
Patient
Experience

Access

Intake

Visit

Care

Management

SOLUTION

Meet your new AI ally, NextGen Office Ambient Assist

NextGen Office Ambient Assist securely converts the spoken, natural patient-provider conversation into a structured SOAP note that can be reviewed and edited by providers and automatically integrated into the patients chart in NextGen Office. This revolutionary tool significantly reduces post-visit note completion time, as SOAP notes are generated instantly upon the visit's end and can be reviewed within seconds.

Saves providers up to 2 hours a day
Frees providers to focus on patient relationships without distraction
Reduces physician ‘cognitive load’

PRACTICE THE WAY YOU WANT

Solutions tailored to your urgent care needs

An injured patient waiting to receive urgent care

Patient check-in

Automate insurance verification before the patient arrives, addressing covered benefits and patient responsibility at the time of service.

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A doctor wrapping up an injured ankle in an urgent care setting

During the visit

Touch, talk, or type a complete SOAP note on any Apple® or Windows® desktop, tablet, or mobile device at the point of care.

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A doctor wrapping up an injured hand in an urgent care setting

Patient checkout

Provide patients with detailed care instructions. Make use of easy scheduling workflows and the ability to collect payments all in one place.

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A man and a woman smiling after receiving urgent care

After the visit

Empower patients to manage their health better. Securely send patient education, lab results, and payment options.

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Benefits of NextGen Office

Better workflows

Consolidate patient data, billing, and reporting workflows with a web-based EHR that includes e-prescribing, connections to major labs, a room status dashboard, and a patient portal for all your urgent care needs.

Advantages of the cloud

Make documentation easy using a tablet, smartphone, desktop, or laptop with a touchscreen-enabled, ONC 2015 CURES-Certified, and HIPAA-compliant solution.

Integrated PM and clearinghouse

Devote more time to patients by simplifying medical billing processes. Access revenue cycle management services to support urgent care staffing and claim denial management.

Reporting and analytics

Improve compliance with MACRA/MIPS reporting and detailed practice-wide financial analytics and business intelligence.

Communication and outreach

Send text and email appointment reminders, direct messages, e-fax, and offer virtual visits. Integration with Doctible—a patient communication and retention solution—helps further solidify patient outreach.

Our partnership with NextGen Office has helped us in the aspect of timesaving tremendously. It has helped us to care for our patients and let them be heard. Our providers can now be in a room, listening to them, without having in the back of their minds how much work they’re going to have to do at the end of the night.

Kristen Beers

General Manager Gateway/Mercy Urgent Care

People are loving NextGen Healthcare

Hear what our clients have to say about NextGen Office

The front of Mercy Urgent Care health center

“Gone were the fax machine, prescription refill paper messages, phone insurance verification, calling patients with lab results, and decreased productivity dealing with buggy software integrations.”

Glenn Orsak MD

Medical Director

Friendswood Family Medicine

Ranked #1 PM by Black Book Research for 8th Consecutive Year

2025

Black Book Research

“I don’t need an in-house biller because I see what NextGen [Healthcare] can do. The system allows me to view the claim lines, read the encounter notes, and see when claims are appealed. I can see the workflow behind the claim, which is fantastic.”