Transform9

Transform9’s generative or traditional AI voice agents seamlessly integrate with NextGen to answer patient telephone calls 24/7. Designed uniquely for each physician practice, our AI agents intelligently resolve inbound and outbound calls, allowing staff to focus on high-value patient interactions instead of repetitive administrative work.

What Transform9 Can Do for Your Practice

 ● Answer & Manage Calls 24/7 – Never miss a call again. Our AI agents provide instant, reliable responses to patient inquiries, ensuring zero hold times and eliminating abandoned calls.

 ● Seamless Appointment Scheduling – Patients can schedule appointments through natural, conversational AI. We integrate directly with athenahealth to automate scheduling workflows and fill gaps in your calendar.

 ● Patient-to-Provider Messaging – Patients can leave voice messages for their provider, which are automatically transcribed and converted into patient cases for the clinical team—ensuring timely follow-ups and streamlined communication.

 ● Prescription Refills & Requests – Our AI handles prescription refill requests, reducing call volume and minimizing staff workload.

 ● New Patient Intake – Capture new patient information automatically without human intervention.

 ● FAQs – Patients can get answers to common inquiries without tying up your staff.

 ● Automated Patient Outreach – Proactively engage patients with reminders for upcoming appointments and waitlist management.

Why Practices Choose Transform9

 ● 4+ Years Experience Building Conversational Agents – We have managed over 4 million patient interactions

 ● Custom-Built AI for Physician Practices – Unlike generic solutions, Transform9 tailors its AI voice agents to match your workflows, rules, and patient needs.

 ● Rapid Implementation & Easy Integration – Get started in less than 30 days with plug-and-play athenahealth integration and minimal setup.

 ● Scalable & Cost-Effective – Reduce call center costs by 8x while improving patient satisfaction and staff efficiency.

 ● Multilingual Support – Offer seamless communication in multiple languages, enhancing accessibility for diverse patient populations.

 ● HIPAA-Compliant & Secure – Protect patient data with enterprise-grade security and strict compliance with healthcare regulations – SOC 2 Type II and NIST Cybersecurity Framework

Proven Impact for Healthcare Practices

 ● 4M+ patient interactions, with 92% patient satisfaction.

 ● 90% reduction in patient hold times, leading to a better patient experience.

 ● 80% decrease in call abandonment, allowing practices to capture new revenue.

 ● Higher patient retention through 24/7/365 availability.

 ● Transform Your Patient Communication Today

Transform9 is the next-generation AI solution for physician practices looking to automate patient calls, reduce costs, and improve operational efficiency. Schedule a demo today to see how our AI agents can revolutionize your practice.