Inbox Health

Inbox Health automates and modernizes the patient billing, support, and payment experience. The platform is seamlessly unified with NextGen Enterprise, allowing users to oversee the full revenue cycle management process in one place. Inbox Health provides an exceptional patient experience and eliminates time consuming and inefficient manual tasks in the billing process so practices can focus on providing the best care to their patients.

Drive revenue with automated, efficient patient billing

Inbox Health personalizes the patient billing cycle, so you reach patients on the right channel, at the right time, with the right message. The platform reviews patients for billing based on your practice’s customized settings, then automatically sends easy-to-understand statements via the individual’s preferred communication channel (email, text, or paper mail). Over 98% of patients remain digital after one statement received through Inbox Health, reducing overhead costs and administrative work for staff.

Enhance the patient experience while improving collection rates with on-demand support

Refocus your staff’s time with confidence that billing-related inquiries are handled efficiently. Billing teams reduce phone call volume by more than 50% by offering empathetic support, enhanced by AI. Patients get answers to questions fast over live chat, text, email, or phone call. An AI assistant provides 24/7 support and resolves issues like updates to insurance information, what the bill is for, making payments, setting up payment plans, and more. When escalation to a human agent is required, a live agent is notified immediately, empowered with relevant details related to the patient.  Inbox Health’s full suite of solutions allows you to fully outsource patient billing support, and its team resolves up to 90% of inquiries after the first touchpoint.

Deliver a patient-first payment experience

Accept a variety of convenient payment options, including credit card, digital wallet, ACH, IVR, and check. Patients pay on their time, including after business hours, through a HIPAA-compliant digital portal. Billing teams report a five-time increase in collection speeds with Inbox Health, and 95% of patients are satisfied with the experience.