Clarion

Company Description

Clarion is the front-office AI platform that helps specialty practices grow revenue across the entire patient journey. Clarion integrates directly with NextGen and the systems your practice already uses to manage patient interactions across voice, SMS, and web.

By automating the manual work that slows front-office teams down, Clarion enables practices to capture more revenue, serve more patients without adding headcount, and deliver an exceptional experience with every interaction. Founded by a physician and trusted by leading healthcare groups, Clarion is built around how practices actually operate.

Clarion supports practices and multi-site groups across more than 17 specialties. Practices using Clarion have achieved up to 77% end-to-end resolution of inbound calls, 71% reduction in no-shows, and a 40% referral-to-appointment conversion rate. Every booked visit is attributed directly to your practice revenue and growth.

How Clarion Supports Your Practice

• Appointment scheduling, rescheduling, and cancellations based on real-time NextGen availability
• New-patient intake, registration, and identity verification
• End-to-end referral management, from inbound document capture through appointment scheduling
• Prescription refill requests and routing
• Insurance eligibility and benefits verification
• Billing questions and support
• Intent-based call routing and escalation, including warm transfers with full patient context
• Outreach for recalls, overdue care, follow-ups, and patient-engagement campaigns
• Appointment reminders and confirmations
• Cancellation recovery to reduce no-shows and keep schedules full
• After-hours, overflow, and high-volume coverage, so your practice never misses an opportunity to serve a patient
• Multilingual patient support

We work inside your existing core systems, without disrupting the patient experience or replacing your current infrastructure.

Why Leading Practices Choose Clarion

Clarion doesn’t just answer the phone—we resolve the call. The platform identifies the patient’s intent, verifies the appropriate information, applies your practice’s scheduling rules and workflows to real-time NextGen availability, and completes eligible requests from start to finish. Patients receive an answer, not a callback.

Built for enterprise scale, Clarion is configured around how your organization actually operates—from visit-type requirements and provider preferences to location-specific scheduling rules, routing logic, escalation paths, and approved patient communications.

How We Partner With Your Team

Clarion leads the full implementation, making it easy for your team to launch quickly and with minimal operational lift. We start with the highest-value workflows and configure Clarion around how your practice operates.

From day one, real-time analytics show the impact on calls resolved, appointments booked, and revenue captured. As your organization grows, Clarion scales with you—helping you capture more patient demand, convert more interactions into booked visits, and grow revenue without adding front-office headcount.