The Healthcare Industry Has Normalized Broken

Operational clarity across the practice should be normal.

Healthcare organizations have spent years adapting to disconnected systems, administrative burden, and workflow complexity. Leading organizations aren't adapting anymore. They're redefining how care gets delivered.
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Committed to Your Success

Benefits of integrated health IT solutions

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Provider Burnout

Providers are spending too much time documenting and not enough time caring for patients.

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Administrative Burden

Manual work continues to replace work that technology should simplify.

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Revenue Leakage

Small workflow inefficiencies quietly become financial losses.

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Fragmented Experiences

Patients experience disconnected touchpoints instead of connected care.

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Operational Blind Spots

Leaders shouldn't need multiple reports to understand practice performance.

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Disconnected Technology

Too many systems. Too many workarounds. Too little visibility.

Practice the Way You Want

Meet clinical, telehealth, and RCM goals

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Enterprise EHR

Experience scalable enterprise architecture, designed for multi-specialty and multi-facility clinical content that includes pre-built medical, behavioral, and dental clinical workflows. The solution is certified by the Certification Commission for Healthcare Information Technology (CCHIT).
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Integrated virtual visits

Conduct virtual visits that are integrated into your EHR and PM systems. Share screens, pass documents, chat with patients, invite a third party or interpreter, all within the virtual visit.
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Intuitive mobile health

An integrated extension to your EHR solution enables providers to quickly complete clinical tasks and document encounters. Streamline workflows and reduce burdensome documentation tasks.
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Frictionless interoperability

Advance your care coordination as you connect with hospitals, ambulatory surgery centers (ASCs), and non-NextGen Healthcare systems.
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Executive Guide

Redefining What's Normal in Ambulatory Care

Healthcare doesn't have to operate this way. Discover how leading organizations are reducing administrative burden, connecting workflows, and improving performance across the practice.

What Results Are Leading Organizations Seeing?

57%

Reduction in after-hours documentation

40%

Reduction in no-shows

45%

Faster claims resolution

2x

Referral closure

5-10

More patients/day

95%

Incoming calls resolved

One of the biggest benefits that we’ve experienced over the years since we’ve been a client is that it is truly a partnership. We bring problems to NextGen and NextGen has been bringing us solutions. It’s that collaboration and problem-solving that has really served us well over the decades.

Karen Giannattasio

Director of Information Services & Informatics

Hunterdon Health

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Podcast
How to Redesign Healthcare Workflows Around Patients and Providers
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On-Demand Resources
Healthcare Has Normalized Broken Workflows: How High-Performing Practices Are Redefining What’s Possible
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Real Impact
The Healthcare Experience Is Broken: Why Healthcare Must Rethink the Way Work Gets Done
Common Questions

Frequently Asked Questions

You’re not the only one asking these…

Provider burnout is often driven by administrative burden, inefficient workflows, staffing shortages, and growing documentation requirements. Clinicians spend significant time navigating multiple systems and completing manual tasks instead of caring for patients. Reducing complexity with integrated technology and workflow automation can help restore valuable time and improve provider satisfaction.

Healthcare organizations can reduce administrative burden by automating repetitive tasks, streamlining workflows, and integrating clinical and financial systems. AI-powered documentation, workflow automation, and connected data help eliminate manual processes and reduce time spent on administrative work. This allows providers and staff to focus more on delivering quality patient care.

Healthcare workflow optimization is the process of improving clinical, operational, and administrative processes to increase efficiency and reduce unnecessary work. By eliminating bottlenecks, automating routine tasks, and connecting systems, organizations can improve productivity while enhancing the experience for both patients and care teams.

AI helps ambulatory practices automate documentation, surface clinical insights, and streamline everyday workflows. By reducing administrative tasks and supporting more informed decision-making, AI gives providers more time to focus on patient care. It also helps organizations improve efficiency, enhance patient engagement, and optimize operational performance.

Healthcare operational efficiency is the ability to deliver high-quality care while making the best use of people, technology, and financial resources. Efficient organizations reduce manual work, improve coordination across teams, and optimize workflows to increase productivity. The result is better patient experiences, improved staff satisfaction, and stronger financial performance

Ambulatory practices should prioritize technology that improves efficiency, supports interoperability, and enhances both the patient and provider experience. Integrated EHR and practice management solutions, AI-powered workflow automation, patient engagement tools, analytics, and revenue cycle technology help organizations improve outcomes while preparing for future growth.

Practices can improve financial performance by strengthening revenue cycle processes, reducing claim denials, and increasing operational efficiency. Automation, real-time analytics, and financial intelligence help identify revenue opportunities and reduce administrative costs. An integrated technology platform also provides greater visibility into organizational performance and supports more informed business decisions.

Disconnected healthcare workflows occur when clinical, operational, and financial processes rely on separate systems that don't communicate effectively. This often leads to duplicate work, delayed information, manual data entry, and increased administrative burden. Connecting workflows across the organization helps improve efficiency, collaboration, and patient care.

Practices can improve provider satisfaction by reducing administrative burden, simplifying documentation, and creating more efficient workflows. AI-powered tools, automation, and intuitive technology help clinicians spend less time on repetitive tasks and more time with patients. Supporting providers with better technology can also help reduce burnout and improve retention.

Practice transformation is the ongoing process of modernizing healthcare operations, technology, and care delivery to improve outcomes and adapt to changing industry demands. It includes adopting integrated solutions, streamlining workflows, leveraging AI and automation, and improving patient engagement. The goal is to create a more efficient, connected, and sustainable practice that is prepared for the future.

Ready to Challenge What's Become "Normal"?

Make the switch to NextGen Healthcare

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