The Closed Loop Experience - The patient journey how it should be

Access true integration with the NextGen® Closed Loop™ Patient & Provider Experience. Dedicated partnerships with Luma Health, InstaMed, and Waystar mean a single unified platform, free of disparate plug-and-play APIs.

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Discover how Houston ENT & Allergy gained $575K in scheduled referral appointments.

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People are loving NextGen Healthcare

Hear what our clients have to say about NextGen® Closed Loop Patient Experience

"We use NextGen Healthcare's platform of services to allow more efficient collaboration between the different pieces of our organization. We use NextGen as the lynchpin that makes all those pieces move together in tandem instead of as their own individual entities."

Chandler Blakely

Chief Financial Officer

Ocoee Regional Health Corporation

“As we’ve expanded, we’ve integrated each practice onto the NextGen Healthcare platform. This includes payment processing and appointment scheduling – functionality that is in line with our patient-centric focus.”

Sara Rapuano

Senior Vice President

Eye Care America

“We've seen a dramatic rise in our patient population subscribing to the portal, sending us lots of messages, so that they don't have to call us on the phone. They get their healthcare on their terms. That's been vital, especially in our market.”

Jason Richards Pagh

Director of IT

Broadway Medical Clinic

NextGen®️ Closed Loop™️ Patient & Provider Experience

Better healthcare outcomes for the patient, the provider, and the practice is the ultimate goal. Throughout the journey from access, to intake, to the visit, to care coordination, and ongoing health management NextGen Healthcare provides innovations for healthier communities.

Access / Discovery

Online visibility and reputation management
Self-scheduling
IVR, chat bot, call deflection
Appointment reminders
Recall
Automated wait-list

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Intake / Pre-visit

Secure text messaging
Pre-appointment Intake
Digital document and information upload
Cost and payment transparency
Broadcast messaging

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Visit / Live and Virtual

Virtual visits
Ambient listening (AI-generated SOAP notes)
Direct-to-desktop
Mobile
ePrescribing

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Care Coordination / Post-visit

Automated messaging
Patient surveys
Referrals
Medication refill
Population health analytics

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Health Management / Ongoing

Remote patient monitoring
Automated e-statements and electronic bill pay options
Patient portal (payments, education, results, etc.)

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Revenue

Integrity

Closed Loop
Experience

Access

Intake

Visit

Care

Management

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Advantages of ONE system

Patient Scheduling

Add convenience, save time, and fill schedules with a patient self-scheduling solution. There’s a better way for both practice staff and patients. NextGen Self-Scheduling makes all the difference in mutual satisfaction.

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Patient Intake

Mobile patient intake is here! NextGen Engage is the seamless experience patients have been asking for. Patients can fill out forms from their own phones, and clinical information from forms flows into the EHR with IMH.

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Patient Payment

With NextGen Pay, staff can process and manage patient payments with NextGen Enterprise PM without disrupting workflow. Eliminate the manual process of entering payments into a batch in the practice management system so staff can focus on the reconciliation of accounts. Send fewer statements and spend less time following up with patients to collect. Better for patients, and better for staff.

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Benefits of NextGen® Closed Loop Patient Experience

One seamless platform

Boost data and revenue integrity by having your entire patient experience integrated into one single platform.

Empower patients

Allow patients to participate more in their own care with increased access to your practice, boosting care plan adherence and retention.

Reduced physician burnout

Lower burden on physicians and staff with cutting-edge automation solutions, such as NextGen® Ambient Assist.

Boost engagement and reputation

Give patients more opportunities to interact with every stage of their care journey to achieve optimal levels of feedback and communications.

Streamline workflows

Save time and establish more efficient operations using process automations and outsourcing routine tasks.

Improve health outcomes

Better manage patient health journeys long after an initial visit with recall messaging and remote patient monitoring.

NextGen Healthcare supports rigorous industry and regulatory standards so that our clients can successfully participate in various quality reporting and incentive programs.

Thank you for your interest. We will be in touch with you shortly.

NextGen®️ Closed Loop™️ Patient & Provider Experience

Better healthcare outcomes for the patient, the provider, and the practice is the ultimate goal. Throughout the journey from access, to intake, to the visit, to care coordination, and ongoing health management NextGen Healthcare provides innovations for healthier communities.

Upgrade Your Patient Experience

Advantages of ONE system