About HouseCalls Pro

Integrated with NextGen, Intrado’s HouseCalls Pro patient engagement platform enables clinics to automate high-frequency communications such as appointment reminders and update the record in NextGen in real time – therefore reducing workload on clinic staff while improving revenue and patient satisfaction.

Treating NextGen as the single source of truth, HouseCalls Pro automates the following workflows:

  • Appointment reminders with ability to confirm, cancel, and reschedule directly in NextGen
  • No-show follow-up with self-scheduling via SMS
  • Recalls for closing care gaps with self-scheduling via SMS
  • Post-visit reviews with ability to send the patient a link of your choice (Google, Yelp, Facebook, etc.) if they report a great experience
  • Pre-procedure preparation with just-in-time notifications
  • Post-discharge follow-ups with updates in NextGen
  • Vaccination self-scheduling

On-demand communications include:

  • Broadcast messaging (SMS and phone calls) to notify patients at scale with important updates like weather closures or vaccination information
  • Bi-directional live chat for 1-1 staff-patient communication via text message that allows patients to upload documents like insurance cards using secure upload links

Enterprise Platform:

  • Self-service portal for creating and modifying your patient outreach messages and workflows
  • Customize workflows and messages by department, location and visit type
  • Alert Care Teams via NextGen Tasks