Elevate care with superior patient communication

Experience the power of one true integrated platform. This best-in-class solution offers patient engagement, payment collections, and claims processing—all in a single unified platform, free of disparate plug-and-play APIs.

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Discover how Houston ENT & Allergy gained $575K in scheduled referral appointments.
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NextGen® Closed Loop™
Patient & Practice Experience

Better healthcare outcomes for the patient, the provider, and the practice is the ultimate goal. Throughout the journey from access to intake, to the visit, to care coordination, and ongoing health management, we provide innovations for healthier communities.

  • Online visibility and reputation management
  • Self-scheduling
  • IVR, chat bot, call deflection
  • Appointment reminders
  • Recall
  • Automated wait-list
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  • Secure text messaging
  • Pre-appointment Intake
  • Digital document and information upload
  • Cost and payment transparency
  • Broadcast messaging
  • Interoperability with payers, HIEs & state reporting
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  • Customizable EHR/PM workflows
  • Ambient listening (AI-generated SOAP notes)
  • Virtual visits
  • Direct-to-desktop
  • Mobile
  • ePrescribing
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  • Automated messaging
  • Patient surveys
  • Referrals
  • Medication refill
  • Population health analytics/care coordination
  • Revenue cycle management
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  • Remote patient monitoring
  • Automated e-statements and electronic bill pay options
  • Patient portal (payments, education, results, etc.)
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Revenue
Integrity

NextGen®
Closed Loop™
Patient & Practice
Experience

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Access
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Intake
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Visit
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Care
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Management
Benefits of NextGen® Closed Loop™ Patient & Practice Experience
One seamless platform
Boost data and revenue integrity by having your entire patient experience integrated into one single platform.
Empower patients
Allow patients to participate more in their own care with increased access to your practice, boosting care plan adherence and retention.
Reduced physician burnout
Lower burden on physicians and staff with cutting-edge automation solutions, such as NextGen® Ambient Assist.
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Boost engagement and reputation
Give patients more opportunities to interact with every stage of their care journey to achieve optimal levels of feedback and communications.
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Streamline workflows
Save time and establish more efficient operations using process automations and outsourcing routine tasks.
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Improve health outcomes
Better manage patient health journeys long after an initial visit with recall messaging and remote patient monitoring.

Explore the benefits

How can the NextGen Closed Loop Patient Experience help your practice?

See how you can benefit.

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Total hours saved per year

This calculator is for informational purposes only. Results are estimates based on provided information and may not reflect actual outcomes. Use these estimates as a guide to assess potential return on investment.

Upgrade Your Patient Experience

Advantages of ONE system

Patient Scheduling
Add convenience, save time, and fill schedules with a patient self-scheduling solution. There’s a better way for both practice staff and patients. NextGen Self-Scheduling makes all the difference in mutual satisfaction.
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Patient Intake
Mobile patient intake is here! NextGen Engage is the seamless experience patients have been asking for. Patients can fill out forms from their own phones, and clinical information from forms flows into the EHR with IMH.
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Patient Visit
Generate fully structured SOAP notes from patient-provider conversations, in English and Spanish. View clinical schedules. Review patient charts.
Patient Payment
With NextGen Pay, staff can process and manage patient payments with NextGen Enterprise PM without disrupting workflow. Eliminate the manual process of entering payments into a batch in the practice management system so staff can focus on the reconciliation of accounts. Send fewer statements and spend less time following up with patients to collect. Better for patients, and better for staff.
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People are loving NextGen Healthcare
Hear what our clients have to say about NextGen® Closed Loop™ Patient Experience
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"We use NextGen Healthcare's platform of services to allow more efficient collaboration between the different pieces of our organization. We use NextGen [Healthcare] as the lynchpin that makes all those pieces move together in tandem instead of as their own individual entities."
Chandler Blakely
Chief Financial Officer
Ocoee Regional Health Corporation
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“As we’ve expanded, we’ve integrated each practice onto the NextGen Healthcare platform. This includes payment processing and appointment scheduling—functionality that is in line with our patient-centric focus.”
Sara Rapuano
Senior Vice President
Eye Care America
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“We've seen a dramatic rise in our patient population subscribing to the portal, sending us lots of messages, so that they don't have to call us on the phone. They get their healthcare on their terms. That's been vital, especially in our market.”
Jason Richards Pagh
Director of IT
Broadway Medical Clinic
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NextGen® Closed Loop™ Patient Experience
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Your Guide to The NextGen Closed Loop Patient & Practice Experience
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