National Survey Reveals Mega-Trend: Digital Technology Adoption Boosts Patient Engagement
NextGen Healthcare-Commissioned Poll Assesses Pandemic’s Role in Transforming Delivery of Care
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Recent survey on behalf of
In total, 103 healthcare providers and administrators answered the online survey. These individuals included decision-makers such as CEOs, CIOs, COOs, directors of quality and medical directors from ambulatory organizations including behavioral health, primary care, urgent care and specialty care practices. All organizations had more than 11 providers, but most (65%) had over 26.
Results Highlight Three Key Trends:
- HIT solutions enable patient access and financial success: According to respondents, two key capabilities: pre-visit or check-in workflows (76%) and telehealth (68%) are crucial. These two capabilities reduce the administrative burden on front-office staff, reduce the amount of time spent in office completing paperwork and—in the case of telehealth—reduce the number of missed appointments.
- Successful patient engagement solutions should be integrated into existing platforms: Patient engagement technologies should integrate with existing workflows and platforms in order to ease provider burden. Nearly all ambulatory care executives (95%) believe the success of patient engagement technologies hinges on provider adoption and that it is moderately or very important in a HIT solution.
- Provider burden is eased through education and training: Over half (51%) of practices indicated they were increasing their education and training on the appropriate use of HIT solutions to ease the burden on providers.
“The results of this survey align with what we have seen over the past 18 months since the pandemic began – there has been a strong demand for patient-centric digital front doors like our Patient Experience Platform,” said
This survey was conducted online within the
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