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Training Simulations

Success Community Resource Hub > Training Simulations

Access training simulations that demonstrate how to use the Success Community.
Make sure you have your speakers or headphones on.

Overview

Video: Logging On for the First Time (4:02) Video: Updating Your Settings & Profile (3:34) Video: Using the Global Search (3:23) Video: Registering for NCP Certification (1:00)

Services

Video: Registering for Services (3:01) Video: Attending Services (0:58) Video: Canceling a Services Registration (1:41)

My Account

Functionality only available to Main Client Community users.

Video: Resetting a User Password (0:50) Video: Updating a Success Community User (1:11) Video: Adding a Success Community User (1:19)

Not applicable to NextGen Office users. Success Community access is automatically created for all users with an active MediTouch user ID.

Video: Deactivating a Success Community User (0:57)

Ideas

Video: Searching for and Voting on Ideas (3:55) Video: Posting an Idea (3:40) Video: Tracking an Idea (3:11)

Cases

Video: Creating a Case (2:24) Video: Creating a Case for a Child Account (1:36) Video: Viewing and Updating Case Information (2:32) Video: Accepting a Case Resolution (2:26) Video: Closing a Case (1:40)

Chatter

Video: Posting a New Chatter Question (1:11) Video: Searching Chatter (1:45) Video: Answering, Bookmarking & Liking a Chatter Post (1:48)

Knowledge

Video: Searching for Knowledge Articles (2:18)

Assets

Video: Viewing Assets (3:05) Video: Viewing your Assets Tab (3:14)

Known Issues

Video: Searching the Known Issues (2:18) Video: Linking to a Known Issue (1:41)

Mobile Community

Video: Navigating the Mobile Community (5:25)