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Patient engagement

Patient reviews matter; here's how to improve your practice's online reputation

By NextGen Healthcare

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Blog Home    Patient reviews matter; here's how to improve your practice's online reputation
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You’ve heard about the new sushi restaurant in town. You want to try it out, but what’s your first step? Google, of course. You check to see how many Yelp stars it’s won, you read all the reviews, you ask members in your social circle if they’ve tried it yet. Movie night? Before making your film choice, you go right to your browser to find out the ratings on Rotten Tomatoes or take a recommendation from a trusted friend. Today, no matter what the service, be it restaurant, hotel, new car, spa, dog groomer — yes, even physician — decisions are made based upon costumer reviews and word of mouth. Today’s empowered patients are consumers, just as we all are.

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You’ve heard about the new sushi restaurant in town. You want to try it out, but what’s your first step? Google, of course. You check to see how many Yelp stars it’s won, you read all the reviews, you ask members in your social circle if they’ve tried it yet. Movie night? Before making your film choice, you go right to your browser to find out the ratings on Rotten Tomatoes or take a recommendation from a trusted friend. Today, no matter what the service, be it restaurant, hotel, new car, spa, dog groomer — yes, even physician — decisions are made based upon costumer reviews and word of mouth. Today’s empowered patients are consumers, just as we all are.


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The financial and clinical challenges you face now are evolving rapidly. Here are resources, solutions, and ideas we think will help.

Read Now