SpinSci Technologies LLC

Patient Access Care


Version of NGE supported:
NGE 5.9.0, 5.9.1, 5.9.2, 5.9.3, 5.9.4, 6.2021.1, 8

Related Solutions

As patient interactions are becoming more and more digital, there is a significant need to integrate EHR systems with the Contact Centers and collaboration platforms to drive higher patient digital adoption and improve provider workflow efficiencies. 

SpinSci brings Patient Access Care Solution, a one-stop solution for the healthcare contact center and collaboration platform integrated with the NextGen EHR. Patient Access Care includes desktop integration allowing contact center agents to automate the patient authentication process, and provide patients with a true “know me” experience. In addition, the solution allows patients to access authenticated workflows such as appointment scheduling through self-service (voice/chat). Finally the solution drives proactive notifications to patients allowing them to take action on their patient access workflows.

The SpinSci Patient Access Care Solution improves patient experience,  provider experience, and operational metrics.