Simple Interact

Transform patient experience. Boost staff productivity. Drive provider success.

2025 and 2026 Best in KLAS® awardee Simple Interact helps healthcare facilities run more efficiently and profitably by transforming critical compliance and front-office workflows into seamless, digital experiences.

We serve physician groups, regional hospitals, federally qualified health centers (FQHCs), and enterprise customers across the United States.

Our mobile-friendly, multi-language, EHR-integrated software platform addresses a wide range of front-office needs such as:

• Patient Forms (intake, consents, check-in, screenings, eSignature, images, HPI transcription, SDOH, MIPS/UDS/HEDIS measures, ePROMs)
• Patient Engagement (checklist reminders, on-demand messages, reactivation, outreach campaigns, confirm/cancel, pre-op instructions, GFE notifications)
• Patient Texting (two-way texting, consent capture, initiated by staff or patient or phone forward, advanced triaging/assignment/search/filter, templates, translation, archival)
• Patient Feedback (surveys, reputation management, support for org/location/provider review sites such as Google/Facebook/Healthgrades/Vitals, custom reports)
• Patient Scheduling (inbound referral management, referral loop closing, waitlist automation, patient request management, custom staff checklists)
• Patient Payments (copay/balance/custom amounts, pre-visit/onsite/on-demand payment capture, card-on-file for patient/staff, consent to terms, void/refund by staff)

What sets us apart is our simple user experience, extensive customizability, deep integrations, and high-touch customer care. We collaborate closely with providers to build custom solutions that leverage our out-of-the-box capabilities.

The platform integrates seamlessly with NextGen, ensuring that these improvements work in harmony with existing clinical workflows.

• Data Pull: When there is a change event such an appointment creation, a patient update, or an order creation, we can trigger notifications to patients asking them to complete an action (ex: fill intake forms).
• Data Push: When a patient completes the action, we can auto-push discrete data, images, provider notes, screening scores, signatures on file, 2-way text transcriptions, PDFs, and more.
• Embedding: Our platform works in the background but when needed, our secure online dashboard with powerful analytics is always available via 2FA (two factor authentication), SSO (single sign on), or as an embedded sidecar app.

Business impact:

• 80% pre-visit checklist completion
• 90% automation of data entry
• 25% no-show reduction
• 15% increase in average patient volume
• 30% reduction in YOY patient attrition
• 25% reduction in phone volume
• Exceed quality benchmarks at lower cost
• Deliver 7X ROI & Scale Revenue