NextPatient

NextPatient is the patient engagement platform for NextGen Enterprise practices. Patients book, reschedule, and confirm appointments online at any time, and voice and chat AI answer the calls and texts that remain. Both use the same scheduling rules, connected to NextGen Enterprise in real time. Ranked #1 in Patient Self-Scheduling by KLAS Research, NextPatient supports more than 8,000 providers across the U.S., from multi-specialty groups to orthopedic, gastroenterology, urology, and ophthalmology practices.

Healthcare organizations use NextPatient to:

• Reduce inbound calls to the front desk

• Keep provider schedules full as cancellations happen

• Reduce no-shows

• Bring patients back for recall visits

• Build their online reputation

A two-way integration with NextGen Enterprise imports your appointment types and real-time availability. Every booking, reschedule, and cancellation writes back to your NextGen schedule.

• 24/7 online self-scheduling, including Reserve with Google, with no app or login required

• An automated waitlist that fills cancellations by text

• Interactive reminders, recalls, and no-show rescheduling

• Two-way texting and broadcast messaging

• Post-visit reviews and surveys
• Voice and chat AI that book, reschedule, and cancel appointments and route other requests to staff