NGE 5.9.0, 5.9.1, 5.9.2, 5.9.3, 5.9.4, and 6.2021.1
The Kore.ai Virtual Assistant, HealthAssist, improves the patient experience by providing Conversational AI capabilities which allow patients to interact with their chart through voice, text, web and 25+ other channels. HealthAssist leverages direct scheduling and FHIR web services to facilitate and provide a more informed and interactive chat experience for patients.
With HealthAssist, patients can:
- Schedule, modify, cancel, and list their medical appointment
- Explain their medical symptoms to promote triage
- Retrieve a list of their care providers
- Obtain a list of their current prescriptions