Keona Health

Health Desk


Version of NGE supported:
NGE 5.9.0, 5.9.1, 5.9.2, 5.9.3, 5.9.4, and 6.2021.1

Related Solutions

Keona is an Artificial Intelligence company that helps medical groups improve patient access! Keona’s Health Desk platform integrates with NextGen software in "real-time" and utilizes AI-supported ‘intelligent scheduling’ algorithms to easily guide both your agents and patients through complex scheduling workflows in mere seconds! 

This enables us to handle complex scheduling with 100% accuracy including handling unique provider rules/preferences.

Benefits to "patient self-scheduling":

  • Improve patient experience
  • Increase patient acquisition and new revenue
  • See 30% of your patient appointments scheduled online (no user id/password required!)
  • 100% Patient satisfaction
  • Reduce call volume by 30% as need to hire additional FTEs!
  • Reduce expenses related to after-hours answering services

Benefits to "agent facing" contact center interface:

  • Improve user experience
  • Ensure appointment accuracy
  • Automate Provider rules/preferences into scheduling workflows
  • Streamline other call workflows: triage, prescription refills, other
  • Reduce onboarding/training time for new scheduling agents
  • Reduce average call times so agents can be more productive
  • Increase "one-call resolution" to improve patient experience