Keona Health

Keona is an Artificial Intelligence company that helps medical groups improve patient access! Keona’s Health Desk platform integrates with NextGen software in "real-time" and utilizes AI-supported ‘intelligent scheduling’ algorithms to easily guide both your agents and patients through complex scheduling workflows in mere seconds! 

This enables us to handle complex scheduling with 100% accuracy including handling unique provider rules/preferences.

Benefits to "patient self-scheduling":

• Improve patient experience
• Increase patient acquisition and new revenue
• See 30% of your patient appointments scheduled online (no user id/password required!)
• 100% Patient satisfaction
• Reduce call volume by 30% as well....no need to hire additional FTEs!
• Reduce expenses related to after-hours answering services

Benefits to "agent facing" contact center interface:

• Improve user experience
• Ensure appointment accuracy
• Automate Provider rules/preferences into scheduling workflows
• Streamline other call workflows: triage, prescription refills, other
• Reduce onboarding/training time for new scheduling agents
• Reduce average call times so agents can be more productive
• Increase "one-call resolution" to improve patient experience