Clearwave

One Vendor to Optimize Staffing, Accelerate Revenue & Exceed Patient Expectations

Clearwave's Patient-Led Self-Service platform equips specialty practices with one solution to optimize staffing, accelerate revenue and improve patient experiences. Specialty practices use Clearwave to enhance patient scheduling, registration, clinical intake, communications, payments and insurance verification. Clearwave’s patient check-in system reduces staffing strains, wait times and profit leaks, while the patient scheduling platform accelerates acquisition and improves booking accuracy with the most powerful rules engine in the market. Clearwave’s patient check-in and scheduling software are designed to enhance practice productivity day in, and day out by seamlessly integrating into NextGen and providing top-line experiences. See how Clearwave’s Patient Engagement Software can help you meet your revenue and staffing goals.

By Combining the Power of Clearwave and NextGen, Customers Can See:

• 87% Drop in staff workloads
• 96% Patient adoption of kiosks
• 90% Drop in patient wait times
• 112% Increase in point-of-service collections
• 90% Average co-pay collection rates
• 2-3 min check-in times
• 90sec Express/pre-check time
• 60% drop in required front-desk staff
• 84% Adoption of self-scheduling
• 18K Online bookings/year
• 500-1500 Hours saved/year via online scheduling

Clearwave Scheduling:

• Allow 24/7 Patient Booking: Give new and existing patients the convenience of booking appointments online, right when they’re top-of-mind. See up to a 174% increase in monthly visits and save staff up to 1,500 hours per year.
• Reduce Call Center Strains: Provide agents a tool to drop onboarding time by 86% and improve agent booking accuracy and efficiency.
• Offer a Waitlist: Build, manage and accelerate your appointment waitlist, automatically. Allow patients to join and they’ll automatically receive a notification about open slots, helping you fill canceled or rescheduled slots, without staff intervention.

Clearwave Registration:

• Speed Up Patient Check-In: With patient-led registration, like kiosks, practices see 96% patient adoption, dropping check-in times by 90% and improving patient experiences every day.
• Get Cleaner Data: Configure registration workflows based on your unique needs to ensure quick and accurate data capture. All demographic data, signed consents, scanned Insurance Card images and more flow directly into NextGen.
• Keep Staff Focused on Patient Care: Staff no longer manage devices or intervene to take payments, which reduces tedious manual tasks by 87% or more.

Clearwave Clinical Intake:

• Provide Modern Experiences: Give patients the option to complete clinical intake on-the-go, helping them save time at the office.
• Create Efficiencies: Help staff save time and improve data accuracy by reducing staff intervention in medical history and clinical data capture.
• Complete Clinical Intake in a Flash: Enable patients to complete their medical history during pre-registration, saving clinicians time, with data flowing directly into NextGen via discrete data fields.

Clearwave Eligibility:

• Instantly Determine Eligibility: Spot and solve patient insurance issues fast to present accurate co-pays at check-in, seeing consistent collection rates of 96% or higher.
• Simplify Issue Resolution: Help staff quickly identify insurance errors with a user-friendly flagging system, so they can make corrections fast and help your practice drop claim rejections by up to 100%.
• Speed Up Verification Tasks: With a smart dashboard, focus your staff only on the patients with insurance discrepancies that require their attention — saving staff 500+ hours every year.

Clearwave Payments:

• Simplify Payments for Patients: Provide multiple payment options including card-on-file and tap-to-pay, all to make it easier for patients to pay you.
• Increase Revenue: Collect co-pays, past-due balances and more right at check-in while payments are top-of-mind, increasing collections by 112% and helping providers earn $398k in additional revenue per year.
• Collect Estimations in Advance: Implement an estimations process that does the job for you—all via smart automation—creating a potential 53% or more increase in self-pay collections.

Clearwave Communications:

• Drop No-Shows: See no-show rates as low as 4% and reduce hours of tedious phone calls for staff, while keeping patients on time!
• Increase Engagement with Personalization: Increase appointment confirmations and pre-check adoption with timely recalls, reminders and messages. Configure send times, customize phone numbers and messages, and enable patients to select their preferred method (voice/email/text) to ensure your communications aren’t confused for spam.
• Streamline Staff Communications: Provider out sick? Severe weather impacting appointments? Simplify staff outreach with push-of-a-button communications that keep patients in the loop while dropping staff workloads by 25%.

One Platform — Endless Benefits — Measurable Results

Specialty practices of all sizes are seeing results by implementing Clearwave to support their intertwined scheduling, registration, eligibility, payment and communication needs.

See true improvements to workloads that one platform makes it all possible. Click the link above to see Clearwave in action.