Keona’s Health Desk platform integrates with NextGen software in "real-time" and utilizes AI-supported ‘intelligent scheduling’ algorithms to easily guide both your agents and patients through complex scheduling workflows in mere seconds!
This ensures 100% accuracy for appointment scheduling, factoring in unique provider rules/preferences.
- Improve patient experience
- Increase patient acquisition and new revenue
- See 30% of your patient appointments scheduled online (no user id/password required!)
- 100% Patient satisfaction
- Reduce call volume by 30% as well....no need to hire additional FTEs!
- Improve user experience and productivity
- Ensure appointment accuracy
- Automate Provider rules/preferences into scheduling workflows
- Streamline other call workflows: triage, prescription refills, other
- Reduce onboarding/training time for new scheduling agents
- Reduce average call times so agents can be more productive