As a healthcare IT company that has been making EHR and practice management solutions for over 50 years, over time, we have developed some unique insights into the advancement of healthcare support solutions. That’s why we sat down at HIMMS to talk about our experience in the industry and where we think it is headed with the current development and adoption of AI and AI-powered solutions.
Where we are today
We can see that the adoption of Artificial Intelligence (AI) has already started to happen. AI copilots and robotic processing automation (RPM) are being added into solutions that we all use every day, but these are still new and not fully integrated into everyone’s workflows.
What we have now with EHR and practice management software is a prime example of a system that has been adapted to and built for an interactive screen experience. From desktops to laptops and from their further into tablets and even mobile phones, this software has been designed for that experience, that of manually entering data and reviewing charts or monitoring dashboards.
These solutions lead to:- Template and screen-driven experiences
- Static data capture
- Less advanced insights
- A click-heavy process
These methods have gotten us to where they are today, but they will need to evolve as the needs of patients and the industry challenges continue to evolve. How do we do that?
Shifting to Agentic AI
One of the ways that technology, in general, beyond the healthcare space, is poised to adapt to future needs is by shifting to Agentic AI. But what is Agentic AI? Well, it is taking the intelligence gained through AI and integrating it into processes to make better use of it.
What makes agentic AI unique is the combination of:- Natural-language input
- Goal oriented & adaptive responses
- Multi-agent & model orchestration
- Automation
- Adaptive learning + reasoning
The automation potential that this brings us goes beyond capturing data and managing patient health records. Agentic AI has the potential to revolutionize every business process that affects healthcare providers. Practice management, RCM, and billing. Denials. Why can’t we try eliminating denials? The possibility is right there. It is that big. Bold claims, we know, but that is how we plan on moving forward in the AI space.
The new UI is no UI™
Where will this take us? We believe in taking a more audacious approach to supporting healthcare providers. This culminates in our vision for the future of healthcare solutions: The new UI is no UI.
We believe that this is the direction that healthcare is going in, and we are looking forward to shepherding this change. This means transitioning from the screen and manual input heavy experience that we currently have to one much less dependent on screens, relieving much of the burden for practice staff.
This new approach looks like this:- Voice/Engagement Driven
- Automated & Intuitive
- Rich in Insights
- Fewer clicks
Manually inputting data would now look like automatically generating structured SOAP notes and reviewing notes verbally. Patient appointment follow-ups and reminders go from being manually sent to being automatically sent out and monitored with agentic AI. All of the things that restrict your focus from directly providing care are automated with intelligence, monitored by interacting with the AI itself. A bold vision, certainly, but not as far off as you would think.
Meet NextGen Ambient Assist, your new AI ally that generates a structured SOAP note in seconds from listening to the natural patient/provider conversation.
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