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This is the time of year when many experts publish health information technology (HIT) trends and predictions, and 2019 has been no different. Artificial intelligence (AI), machine learning, blockchain technology, and voice applications have all featured prominently in these predictions.1 I wholeheartedly agree that these health technologies and applications are garnering significant investment and industry focus. It is indeed exciting to think about applying AI to generate actionable insights and predictions using healthcare big data or applying machine learning to error-prone tasks in the physician’s work flow to increase patient safety.

This year, as I have in years past, I wonder how many of these predicted innovations will materially impact the day-to-day lives of practicing physicians across the country. I have a strong sense that, in reality, most practicing physicians will not feel the impact of these technologies for some time to come.  I do, however, think there are HIT trends and themes that will impact practicing physicians in meaningful ways in 2019.

My central prediction for 2019 is that many HIT systems and platforms will be challenged to shift their focus from physician and healthcare team workflows to the patient. I say this because there are mounting regulatory requirements and incentives that now truly place engaged patients in the center of the clinical endeavor. 

Take, for example, the recent requirement for hospitals to provide patients full access to the pricing of their care and the now prevalent expectation that patients should be able to access their actual care notes and charts on demand—these are going to challenge healthcare organizations and their HIT systems to the core. This call for transparency clearly exposes the complexities and idiosyncrasies of healthcare billing and pricing, and the lack of clear industry standards. In reality, very few systems natively produce information understandable to the average patient. I predict this requirement will generate tectonic shifts in the way pricing and costs are set, documented, and shared with patients. 

2019 will also be the year many HIT platforms have to meaningfully collect and incorporate information pertaining to patient’s social determinants of health. Population health management (PHM) platforms will likely be challenged to include these data elements in advanced risk and predictive algorithms, and most importantly, PHM platforms and electronic health records will need to interoperate with community resources to generate actionable referrals to nonclinical entities such as food pantries and homeless shelters.

Patient ease of access and convenience will continue to be central themes, and enabling technologies will thrive and proliferate. It will be interesting to see if incorporating these capabilities into more primary care offices in 2019 will stem the rise of the freestanding telemedicine companies, which proliferated in the absence of these capabilities in traditional primary care practices.

Patient engagement is going to attract increasing focus in 2019. Algorithms to predict “impactability” will further evolve along with more sophisticated risk-stratification and predictive models, which will allow practices to identify, engage, and impact patients with the greatest needs.

In summary, I predict 2019 is the year in which the HIT industry shifts from a physician-centric view to a view in which the focus is (and includes) the patient.  In this regard, I think 2019 is going to be a great year!!

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Dr. Betty Rabinowitz headshot

Dr. Betty Rabinowitz, MD FACP

Chief Medical Officer

Dr. Betty Rabinowitz was appointed as our chief medical officer on April 19, 2018. She brings to this position more than 25 years of extensive clinical experience and expansive knowledge of population health and value-based practice transformation. In her role, Betty is tasked with helping NextGen Healthcare promote and improve our solutions in support of our clients’ provider performance, clinical outcomes, patient satisfaction, and financial efficiency.

Betty joined the NextGen Healthcare family in August 2017 as one of the founders and the former chief executive officer of EagleDream Health, the cloud-based analytics and population health management solutions we now know as NextGen® Population Health, which drives meaningful insights across clinical, financial, and administrative data to optimize ambulatory practice performance.

Born in Johannesburg, South Africa, Dr. Rabinowitz graduated from Ben-Gurion University Medical School in Israel, where she also completed a residency in Internal Medicine. She came to the United States in 1990 for a fellowship in Medicine and Psychiatry at the University of Rochester School of Medicine, where she became a professor of clinical medicine. In addition, Dr. Rabinowitz served as the medical director of the University of Rochester’s Center for Primary Care, overseeing clinical operations and population health management for the university’s large employed primary care network. In 2020, she was named on the list of the Top 25 Woman in Healthcare Software by the Healthcare Technology Report.