Our approach to AI and healthcare IT solutions

Technology is changing the world, and healthcare, as we know it. One thing that stays the same is NextGen Healthcare's mission to enable better outcomes by eliminating the clerical noise surrounding every stage of the care journey. We are expanding what is possible, utilizing the best of both AI and intelligent automation.

OUR PRINCIPLES ON AI
Technology Empowering Humanity in Healthcare
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Healthcare is human
Our approach aims to utilize the best in AI and intelligent automation to eliminate the clerical noise that disrupts the clinical, leaving more time for physicians and staff to provide that human element that makes care possible.
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Maintain data safety
The safety of health and payment data remains at the forefront of our solution development. Bringing the power of tools that can learn from data provided to it while ensuring its safety is our top priority.
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Be deliberate in AI use
With such high potential, it is paramount that AI use be managed deliberately and with care, ensuring all uses follow best practices. This is crucial to our ethical approach to using this powerful technology.
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Benefit the healthcare frontline
With healthcare worker shortages affecting practices all over, our goal is to provide current and future workers with the innovative tools to make their jobs better, and provide better healthcare.
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Navigate inherent bias
AI algorithms are largely products of the datasets that inform them. These can develop natural biases without deliberate human curation. We ensure our uses of AI solutions work to benefit every community and group.
SOLUTION
One AI-Powered Platform—The Entire Care Journey

From first contact to lifelong care, our AI-powered platform transforms every stage of the care journey. Combining advanced AI with intelligent automation, a true Closed Loop™ Experience enhances outcomes and deepens relationships for both patients and providers.


It minimizes documentation and streamlines workflows, empowers individuals to actively participate in their health, and ensures that you maintain the revenue integrity needed to grow and thrive. Smarter. More efficient. Stronger connections. That’s better healthcare.

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AI & INTELLIGENT AUTOMATION

Elevating Every Stage of the Care Journey

Increasing Access
How care begins is crucial to the success of the overall journey. The key to a healthy beginning is increased access to your practice. Interactive voice response, call deflection, automated waitlist, convenient self-scheduling, and AI-powered customer service agents ensure that every patient begins their care journey with you right.
An EMR with digital patient intake forms makes the patient experience more seamless.
Optimizing Intake
A patient's time in-office is incredibly valuable for both them and the practice. Automated digital intake forms and AI-backed OCR documentation drastically reduces time spent in office. Patients complete intake forms ahead of their visit through secure omnichannel communication methods while remaining documents such as IDs and insurance cards can be scanned and updated with AI.
Revolutionizing Visits
Clerical work should never get in the way of the patient and the provider. AI provides a summary of the patient's medical history ahead of their appointment while ambient listening technology transforms the visit itself into a structured SOAP note, even making suggestions for ICD10s, medications, and lab orders. The ability to save up to 2.5 hours a day, all in the palm of your hand.
Increase revenue and improve care results with proper billing practices.
Enhancing Care Coordination
A successful care journey has to extend beyond the initial visit, enabling the patient to remain engaged with their care long-term. Automations to post care actions such as generating follow-up messages, delivering education materials, and managing referrals reduce attrition and increase long-term patient health.
 
Elevating Health Management
Produce better healthcare outcomes for all with better ongoing care management. Automated e-statements, convenient digital payment methods, and intelligent automated claims, denial, and appeals management all help maintain care past the patient visit, strengthening the patient-provider relationship and reducing unnecessary lapses in care and hospital visits. 
 
SOLUTION
The New UI is No UI™

Providers shouldn’t be tied to the keyboard. We’re using AI to improve doctor-patient connections to make healthcare better for both.


On a smartphone, NextGen® Ambient Assist automatically transforms doctor-patient conversations into structured SOAP notes—saving providers up to 2.5 hours per day—and with AI suggestions for ICD-10 coding, medications, lab orders, and configurable charge capture workflow. All with a simple tap.


See It In Action
People are Loving NextGen Healthcare
Hear what our clients have to say about the effects of our automation solutions
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"I've been practicing now for over 25 years. And when I see a patient, I can't tell you how important it is for me to be able to see body language. When I'm using NextGen® Mobile, I'm able to concentrate on those nonverbal cues that otherwise I would completely miss if I were typing away madly into the computer."
Brian Heimer, MD
Medical Director, Digital and Virtual Health
American Health Network, Optum
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“One of the biggest improvements we’ve seen over the past seven years is not only the automation of many processes but also having access to real-time data. This helps our staff make the most appropriate clinical decisions on behalf of the client."
Joey Zepeda
Director of Operations
Arizona Youth & Family Services
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“Our providers no longer spend time after hours to finish charts. We’ve seen an increase in visits and quicker month-end closing. It’s not hyperbole to state that the NextGen Mobile implementation is the best EHR decision we have made."
Ryan Geiler
Advanced Clinical Applications and Analytics Coordinator
Community Medical Center





READY TO UPGRADE YOUR PRACTICE?
Make the switch to NextGen Healthcare