AI for Medical Practices

Your AI Receptionist for Healthcare

Improve access to your practice with self-scheduling, smart waitlists, referral management, IVR, and chatbot solutions—all powered by intelligent automation and seamlessly integrated into the NextGen Closed Loop Patient & Practice Experience.
Schedule Demo Learn More

Benefits of NextGen Patient Engage powered by Luma

Reimburse logo

Fill schedules and increase revenue

Open slots to help patients get in for the care they need while filling your schedule.

Icon of a mobile phone

Provide 24/7 access

Offer patients convenient and continuous access to appointments, bills, and health information.

PatientScheduling logo

Save time for staff

When patients can self-schedule, staff spend less time managing appointments over the phone.

Phone logo

Decrease phone volume

Ease staff workloads with reduced front-desk call volume and interruptions.

Schedule logo

Reduce no-shows

Allow patients to easily cancel and modify their appointments online.

StreamlineWorkflow logo

Improve patient convenience

With web and text-based scheduling, patients can conveniently and easily schedule with you.

Meet the NextGen Intelligent Agent

NextGen Healthcare’s Intelligent Orchestration Agent

Transform how providers and staff interact with the EHR. The NextGen Intelligent Agent is an always-on, adaptive layer that uses voice and text commands to direct tasks to orchestrating AI agents. These agents deliver hands-free access and continuous insights by checking schedules and patient charts, managing revenue cycles, and supporting patient engagement.

The NextGen Closed Loop Patient & Practice Experience

Convenient Self-Scheduling

Patients select the appointments that work best for them via a convenient online platform. With Self-Scheduling patients can schedule care when it is convenient to them and staff no longer need to juggle scheduling calls.

Automated, actionable reminders

With NextGen Patient Engage powered by Luma, automated reminders integrate with the schedule and prompt patients to confirm, cancel, or reschedule their appointments.

Smart Waitlist & Rebooking

Patients are able to sign up for a Smart Waitlist if preferred dates and times are taken. Upon cancellation, the waitlist automatically offers that slot to people on the waitlist, while Smart Rebooking offers patients canceling the option to reschedule.

Reputation management

Let good reviews from Google propel your practices online visibility. Online reputation and visibility management tools help showcase information and positive reviews, boosting discovery and encouraging patients to schedule appointments.

IVR, call deflections, and chat bots

Interactive voice response (IVR) systems, call deflections, and chatbots are another way that automation helps complete the scheduling process in a way that is convenient for both the practice and the patients.

Explore the benefits

How can a closed loop experience help your practice?

A practice with 25,000 annual visits, $300 average reimbursement per encounter, and a 20% missed-appointment rate stands to recover an estimated $750,000 in additional reimbursement and 1,406 staff hours per year by improving patient access and engagement. Use the calculator to estimate your own results.

0
50,000

$

$100
$500

%

10%
30%

Additional reimbursement per year

$

Total hours saved per year

This calculator is for informational purposes only. Results are estimates based on provided information and may not reflect actual outcomes. Use these estimates as a guide to assess potential return on investment.

Common Questions

Frequently Asked Questions

You’re not the only one asking these…

Provider burnout is often driven by administrative burden, inefficient workflows, staffing shortages, and growing documentation requirements. Clinicians spend significant time navigating multiple systems and completing manual tasks instead of caring for patients. Reducing complexity with integrated technology and workflow automation can help restore valuable time and improve provider satisfaction.

Healthcare organizations can reduce administrative burden by automating repetitive tasks, streamlining workflows, and integrating clinical and financial systems. AI-powered documentation, workflow automation, and connected data help eliminate manual processes and reduce time spent on administrative work. This allows providers and staff to focus more on delivering quality patient care.

Healthcare workflow optimization is the process of improving clinical, operational, and administrative processes to increase efficiency and reduce unnecessary work. By eliminating bottlenecks, automating routine tasks, and connecting systems, organizations can improve productivity while enhancing the experience for both patients and care teams.

AI helps ambulatory practices automate documentation, surface clinical insights, and streamline everyday workflows. By reducing administrative tasks and supporting more informed decision-making, AI gives providers more time to focus on patient care. It also helps organizations improve efficiency, enhance patient engagement, and optimize operational performance.

Healthcare operational efficiency is the ability to deliver high-quality care while making the best use of people, technology, and financial resources. Efficient organizations reduce manual work, improve coordination across teams, and optimize workflows to increase productivity. The result is better patient experiences, improved staff satisfaction, and stronger financial performance

Ambulatory practices should prioritize technology that improves efficiency, supports interoperability, and enhances both the patient and provider experience. Integrated EHR and practice management solutions, AI-powered workflow automation, patient engagement tools, analytics, and revenue cycle technology help organizations improve outcomes while preparing for future growth.

Practices can improve financial performance by strengthening revenue cycle processes, reducing claim denials, and increasing operational efficiency. Automation, real-time analytics, and financial intelligence help identify revenue opportunities and reduce administrative costs. An integrated technology platform also provides greater visibility into organizational performance and supports more informed business decisions.

Disconnected healthcare workflows occur when clinical, operational, and financial processes rely on separate systems that don't communicate effectively. This often leads to duplicate work, delayed information, manual data entry, and increased administrative burden. Connecting workflows across the organization helps improve efficiency, collaboration, and patient care.

Practices can improve provider satisfaction by reducing administrative burden, simplifying documentation, and creating more efficient workflows. AI-powered tools, automation, and intuitive technology help clinicians spend less time on repetitive tasks and more time with patients. Supporting providers with better technology can also help reduce burnout and improve retention.

Practice transformation is the ongoing process of modernizing healthcare operations, technology, and care delivery to improve outcomes and adapt to changing industry demands. It includes adopting integrated solutions, streamlining workflows, leveraging AI and automation, and improving patient engagement. The goal is to create a more efficient, connected, and sustainable practice that is prepared for the future.

It reduces our missed opportunities as an organization because we are no longer dependent on a human to manually fill a cancelled appointment. With Luma, the system does it for us, and we don't even have to think about it.

Laura Baynard

COO

Shasta Community Health Center

Related Content

Why you need the right patient engagement platform

Self Schedule with LUMA by NextGen, smiling elder lady
Brochure
Let Patients Schedule the Way They Want
Read Now
A doctor talking and laughing with her patient
E-Book
Harmonize Your Healthcare: One System for Patient Engagement
Download Now
Testimonial
Self-Scheduling: A CEOs Perspective - Houston ENT & Allergy
Watch Now
Testimonial
Self-Scheduling & Referrals - Houston ENT & Allergy
Watch Now
Testimonial
Self-Scheduling - Houston ENT & Allergy
Watch Now
Previous
Next

Ready to Upgrade Your Practice?

Make the switch to NextGen Healthcare

Schedule Demo
NextGen Healthcare supports rigorous industry and regulatory standards so that our clients can successfully participate in various quality reporting and incentive programs.