Simplify Your Patient Intake with Superior Care

The efficiency edge you need is here. Embrace our new integrated digital solutions for patient self-scheduling and intake with Luma Health. Reduce phone volume, patient wait times, and staff fatigue with highly configurable, real-time solutions that increase patient satisfaction and practice success.

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NextGen® Closed Loop™
Patient & Practice Experience

Better healthcare outcomes for the patient, the provider, and the practice is the ultimate goal. Throughout the journey from access to intake, to the visit, to care coordination, and ongoing health management, we provide innovations for healthier communities.

  • Online visibility and reputation management
  • Self-scheduling
  • IVR, chat bot, call deflection
  • Appointment reminders
  • Recall
  • Automated wait-list
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  • Secure text messaging
  • Pre-appointment Intake
  • Digital document and information upload
  • Cost and payment transparency
  • Broadcast messaging
  • Interoperability with payers, HIEs & state reporting
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  • Customizable EHR/PM workflows
  • Ambient listening (AI-generated SOAP notes)
  • Virtual visits
  • Direct-to-desktop
  • Mobile
  • ePrescribing
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  • Automated messaging
  • Patient surveys
  • Referrals
  • Medication refill
  • Population health analytics/care coordination
  • Revenue cycle management
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  • Remote patient monitoring
  • Automated e-statements and electronic bill pay options
  • Patient portal (payments, education, results, etc.)
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Revenue
Integrity

NextGen®
Closed Loop™
Patient & Practice
Experience

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Access
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Intake
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Visit
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Care
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Management

Explore the benefits

How can NextGen Patient Experience help your practice?

See how you can benefit.

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100,000

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$ 100
$ 5,000

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10 %
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Additional reimbursement per year

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Total hours saved per year

This calculator is for informational purposes only. Results are estimates based on provided information and may not reflect actual outcomes. Use these estimates as a guide to assess potential return on investment.

Upgrade Your Patient Experience

Advantages of ONE system

Patient Scheduling
Add convenience, save time, and fill schedules with a patient self-scheduling solution. There’s a better way for both practice staff and patients. NextGen Self-Scheduling makes all the difference in mutual satisfaction.
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Patient Intake
Mobile patient intake is here! NextGen Engage is the seamless experience patients have been asking for. Patients can fill out forms from their own phones, and clinical information from forms flows into the EHR with IMH.
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Patient Payment
With NextGen Pay, staff can process and manage patient payments with NextGen Enterprise PM without disrupting workflow. Eliminate the manual process of entering payments into a batch in the practice management system so staff can focus on the reconciliation of accounts. Send fewer statements and spend less time following up with patients to collect. Better for patients, and better for staff.
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Patient intake, man looking at phone to schedule appointment
  • Open slots to help patients get in for the care they need while filling your providers’ schedules. Patients can also modify their appointments online.
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    Patient intake, man looking at phone to schedule appointment
  • Patients can easily sign-up on a waitlist to get an appointment sooner. The Smart Waitlist for NextGen Self-Scheduling automatically notifies patients when there’s an appointment time available. (This is an add-on module.)
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  • Interactive notifications inform patients when they've been referred to your practice. Automatic notifications also allow patients to book an appointment and provide real-time confirmation. This add-on module is a significant time-saver for your staff that also keeps providers in the loop at every step.
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  • Send reminders in more than 20 languages enabled by Luma’s AI and Natural Language Processing (NLP) that can understand conversational responses. Patients can directly confirm and cancel appointments from reminders.
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  • Allow your patients to interactively chat with staff and provide documents. Your care team can also send broadcast messaging to patient populations.
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  • Save time collecting United States Core Data for Interoperability (USCDI), demographics intake, administrative forms, and PDF clinical forms. Unlimited messaging helps coordinate contactless patient intake.
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Benefits of our online self-scheduling and intake solutions
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Fill schedules and increase revenue
Open slots to help patients get in for the care they need while filling your providers’ schedules. Patients can also modify their appointments online.
Online patient access
Improve patient convenience
Give patients the power to more conveniently schedule with your practice using text and web-based scheduling.
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Lower phone volume
Let patients schedule their appointments 24/7 to reduce front-desk call volume and free up time to focus on more essential tasks.
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Create a convenient intake experience
Automate your pre-visit workflow and eliminate the hassle of collecting information from patients in the waiting room.
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Send reminders with a purpose
Before an appointment, patients receive reminders to confirm or cancel. After confirming, they receive forms tailored to their visit. If they cancel, it’s automatically removed from the schedule.
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Improve your pre-visit workflow
Patient responses are sent to NextGen Enterprise EHR & PM automatically. Health information is captured without burdening an already stretched staff.
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NextGen Healthcare supports rigorous industry and regulatory standards so that our clients can successfully participate in various quality reporting and incentive programs.