Simplify Your Patient Intake with Superior Care

The efficiency edge you need is here. Embrace our new integrated digital solutions for patient self-scheduling and intake with Luma Health. Reduce phone volume, patient wait times, and staff fatigue with highly configurable, real-time solutions that increase patient satisfaction and practice success.
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NextGen® Closed Loop®
Patient & Practice Experience

No more switching between systems, hunting for patient data or wondering where your revenue stands. 
Just one unified experience that works for everyone.

  • Online visibility and reputation management
  • Self-scheduling
  • IVR, chat bot, call deflection
  • Appointment reminders
  • Recall
  • Automated wait-list
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  • Secure text messaging
  • Pre-appointment Intake
  • Digital document and information upload
  • Cost and payment transparency
  • Broadcast messaging
  • Interoperability with payers, HIEs & state reporting
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  • Customizable EHR/PM workflows
  • Ambient listening (AI-generated SOAP notes)
  • Virtual visits
  • Direct-to-desktop
  • Mobile
  • ePrescribing
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  • Automated messaging
  • Patient surveys
  • Referrals
  • Medication refill
  • Population health analytics/care coordination
  • Revenue cycle management
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  • Remote patient monitoring
  • Automated e-statements and electronic bill pay options
  • Patient portal (payments, education, results, etc.)
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NextGen Closed
Loop Patient &
Practice Experience
Access
Intake
Visit
Care
Management

Explore the benefits

How can a closed loop experience help your practice?

A practice with 25,000 annual visits, $300 average reimbursement per encounter, and a 20% missed-appointment rate stands to recover an estimated $750,000 in additional reimbursement and 1,406 staff hours per year by improving patient access and engagement. Use the calculator to estimate your own results.

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This calculator is for informational purposes only. Results are estimates based on provided information and may not reflect actual outcomes. Use these estimates as a guide to assess potential return on investment.

Upgrade Your Patient Experience

Advantages of ONE system

Patient Scheduling

Add convenience, save time, and fill schedules with a patient self-scheduling solution. There’s a better way for both practice staff and patients. NextGen Self-Scheduling makes all the difference in mutual satisfaction.

Patient Intake

Mobile patient intake is here! NextGen Engage is the seamless experience patients have been asking for. Patients can fill out forms from their own phones, and clinical information from forms flows into the EHR with IMH.

Patient Payment

With NextGen Pay, staff can process and manage patient payments with NextGen Enterprise PM without disrupting workflow. Eliminate the manual process of entering payments into a batch in the practice management system so staff can focus on the reconciliation of accounts. Send fewer statements and spend less time following up with patients to collect. Better for patients, and better for staff.

Open slots to help patients get in for the care they need while filling your providers’ schedules. Patients can also modify their appointments online.

Patients can easily sign-up on a waitlist to get an appointment sooner. The Smart Waitlist for NextGen Self-Scheduling automatically notifies patients when there’s an appointment time available. (This is an add-on module.)

Interactive notifications inform patients when they've been referred to your practice. Automatic notifications also allow patients to book an appointment and provide real-time confirmation. This add-on module is a significant time-saver for your staff that also keeps providers in the loop at every step.

Send reminders in more than 20 languages enabled by Luma’s AI and Natural Language Processing (NLP) that can understand conversational responses. Patients can directly confirm and cancel appointments from reminders.

Allow your patients to interactively chat with staff and provide documents. Your care team can also send broadcast messaging to patient populations.

Save time collecting United States Core Data for Interoperability (USCDI), demographics intake, administrative forms, and PDF clinical forms. Unlimited messaging helps coordinate contactless patient intake.

Benefits of our online self-scheduling and intake solutions

Profit logo

Fill schedules and increase revenue

Open slots to help patients get in for the care they need while filling your providers’ schedules. Patients can also modify their appointments online.

Online patient access

Improve patient convenience

Give patients the power to more conveniently schedule with your practice using text and web-based scheduling.

Phone logo

Lower phone volume

Let patients schedule their appointments 24/7 to reduce front-desk call volume and free up time to focus on more essential tasks.

PatientExperience logo

Create a convenient intake experience

Automate your pre-visit workflow and eliminate the hassle of collecting information from patients in the waiting room.

Schedule logo

Send reminders with a purpose

Before an appointment, patients receive reminders to confirm or cancel. After confirming, they receive forms tailored to their visit. If they cancel, it’s automatically removed from the schedule.

VirtualVisits logo

Improve your pre-visit workflow

Patient responses are sent to NextGen Enterprise EHR & PM automatically. Health information is captured without burdening an already stretched staff.

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