No Missed Moments
Summer Series
Today's patients expect exceptional access—not just exceptional care.
Join NextGen Healthcare and Luma for a four-part webinar series on improving patient access, streamlining scheduling and communication, reducing staff burden, and creating connected patient experiences.
Why This Series Matters
Patients Won't Wait
Patients expect healthcare to be as easy as every other experience in their lives.
Staff Can't Do More
Growing demand and staffing shortages require a smarter approach to patient access.
Growth Depends on Experience
Better access improves patient satisfaction, operational efficiency, and practice growth.
How AI is Transforming Patient Access
Thursday, August 6th
Every unanswered call is a missed opportunity to connect with a patient. As staffing shortages and patient expectations continue to rise, ambulatory practices need smarter ways to improve access without adding administrative burden.
Join NextGen Healthcare and Luma to learn how AI-powered patient access helps practices answer calls 24/7, streamline front-office workflows, and deliver a better patient experience.
You'll Learn:
- Why patient access has become one of healthcare's biggest operational challenges
- The hidden revenue impact of missed calls and delayed responses
- How conversational AI helps patients schedule appointments, request medication refills, and get answers anytime
- Real customer outcomes and measurable ROI
- How organizations are implementing AI with minimal disruption
Building a Connected Patient Journey Across Growing Ambulatory Organizations
Thursday, August 20th
As ambulatory organizations grow, delivering a consistent patient experience becomes more challenging. Multiple locations, disconnected workflows, and rising patient expectations can create friction across every interaction.
Join us to learn how leading organizations are using connected patient access solutions to unify voice, text, scheduling, reminders, and digital communications—reducing operational complexity while creating a more seamless experience for patients.
You'll Learn:
- Why patient experience begins before check-in
- The challenges of scaling patient access across multiple locations
- How automation creates consistency without increasing staff workload The role AI plays in improving operational efficiency
- How organizations are building a connected patient experience strategy
How Modern Practices Keep Schedules Full Without More Manual Work
Thursday, September 3rd
Every open appointment is an opportunity to connect patients with the care they need. But cancellations and no-shows can make it difficult to keep schedules full and patients moving through care.
Join us to learn how leading practices are using intelligent scheduling to reduce no-shows, automatically fill canceled appointments, and help patients access care sooner. You'll see how Smart Waitlist, Smart Rebooking, and Self-Scheduling work together to optimize schedules while creating a better patient experience.
You'll Learn:
- The true cost of appointment cancellations
- Why manual scheduling is holding practices back
- How automation helps recover lost appointments
- Best practices for reducing no-shows
- Real-world scheduling success stories
Why the Future is a Connected Patient Experience Platform
Thursday, September 17th
Patients don't experience your technology—they experience your practice. Every interaction, from the first phone call to scheduling, reminders, referrals, and follow-up, shapes their experience. When those touchpoints aren't connected, both patients and staff feel the impact.
In the final episode of the Patients Won't Wait series, discover how leading ambulatory organizations are connecting patient access, communications, and engagement to create a more seamless patient experience. Learn how practices are expanding from individual solutions to a connected platform that improves access, streamlines operations, and simplifies the patient journey.
You'll Learn:
- Why disconnected point solutions create operational inefficiencies
- What a connected patient journey looks like in practice
- How automation supports patients from access through follow-up
- Customer lessons learned from expanding their patient experience strategy
- Practical next steps for building your own roadmap
Meet the Experts
NextGen Healthcare
NextGen Healthcare
NextGen Healthcare
Luma Health
What You'll Learn
Reduce Front Office Burden
Improve Patient Access
Increase Scheduling Efficiency
Modernize Patient Experience
Scale Without Adding Staff
Connect the Entire Patient Journey
Who Should Attend?
- Practice Administrators
- Office Managers
- Operations
- Patient Access
- COO
- CIO
- IT
- Digital Leaders
- Physician Owners
- Schedulers
- Revenue Cycle
Real Results
Reduction in abandoned calls
Reduction in call backlog
Faster answer times
Hours saved per staff member each day
Average appointment fill rate using Smart Waitlist
NextGen® Closed Loop™
Patient & Practice Experience
No more switching between systems, hunting for patient data or wondering where your revenue stands. Just one unified experience that works for everyone.
- Online visibility and reputation management
- Self-scheduling
- IVR, chat bot, call deflection
- Appointment reminders
- Recall
- Automated wait-list
- Secure text messaging
- Pre-appointment Intake
- Digital document and information upload
- Cost and payment transparency
- Broadcast messaging
- Interoperability with payers, HIEs & state reporting
- Customizable EHR/PM workflows
- Ambient listening (AI-generated SOAP notes)
- Virtual visits
- Direct-to-desktop
- Mobile
- ePrescribing
- Automated messaging
- Patient surveys
- Referrals
- Medication refill
- Population health analytics/care coordination
- Revenue cycle management
- Remote patient monitoring
- Automated e-statements and electronic bill pay options
- Patient portal (payments, education, results, etc.)
Loop Patient &
Practice Experience
Ready to Join?
No Missed Moments
Join healthcare leaders who are building better patient experiences—one interaction at a time.
