- Electronic Health Records (EHR)
- Enterprise Practice Management (EPM)
- Community Health Solutions (CHS)
- NextMD Patient Portal
- Practice Solutions
NextGen CHS is a central data repository and routing hub that enables users to exchange patient data securely in a community setting with other healthcare organizations. NextGen CHS promotes continuity of care by providing the medical community with consistent, up-to-date patient information at the point of care.
| NextGen Advantage | Hospitals & Health Systems | Group Practices | Small Practices |
After connecting dozens of regional medical communities through CHS, NextGen knows there is no cookie-cutter approach to implementing a connectivity solution. Our relationship with each community is unique.
Partner with us, and let our experience guide your community to connectivity, too. NextGen CHS offers:
- A single-point connection for each participant to the CHS hub, eliminating point-to-point interfaces, to share lab or test results, ER visits, referrals, medications, allergies, and more – in real time.
- A powerful web-based provider portal that allows practices without an EHR to exchange patient information and workflow, such as referrals, with the community.
- The ability to access only the patient information needed or new to the record, rather than having to pull down and weed through all data stored about the patient.
- Emerging reporting and analytic tools to foster disease and wellness care management monitoring, continuous quality improvement tracking, patient safety, and P4P.
Clinical integration with community specialists and family practitioners simplifies:
- Referrals
- Admissions processing, with access to ambulatory practice data
- Discharge summaries and discrete data such as discharge medications
- Medication reconciliation
- Distribution of documents, lab results, radiology reports, and more, to all community members with or without an EHR
The convenience also makes it easier for community physicians to utilize your hospital’s ancillary services.
The benefits of a connected medical community are clear – continuity of care; patient safety; and higher satisfaction. The question is, how do you get there?
NextGen is your guide. After we understand your community and your objectives, we develop a connectivity, data sharing, and quality measures roadmap using tools such as NextGen CHS.
Leveraging our ambulatory expertise, we will help you market your EHR strategy to community providers and achieve quick wins early on to build confidence. And we’ll help you navigate Stark safe harbor provisions to identify opportunities to build stronger physician relationships.
Large, multiple-location group practices planning to implement an EHR system can use their community’s NextGen CHS program to get their project started.
Before all practices are on EHRs, NextGen CHS can connect a group so they can begin sharing demographic, problem, and procedure data locked in practice management system. As well, the practices can begin to exchange and manage data with community labs, hospitals, and others.
Once the EHR system is fully implemented, the group practice remains connected with hospitals, labs, payers, and other community physicians.
Learn more about what NextGen can do for your Group Practice.
Through NextGen CHS, your practice can benefit from electronically sharing patient information with hospitals, labs, pharmacies, and other physician practices while remaining independent and in control of your practice’s patient data.
The single connection to the CHS hub provides access to a wealth of information, offering bi-directional workflow and full participation in the healthcare community without the cost and management of building separate interfaces.
Even practices considering, but not using, an EHR can participate in their community’s data exchange program. NextGen CHS is web-based. An internet connection is all you need to take advantage of e-prescribing, problem lists, fast referral processing, access to a patient’s allergies and medications, lab and test results, and documents, with accompanying provider approval.
Discrete Data
NextGen CHS parses and stores information as discrete data elements to enable providers to pull down just the information that is relevant to the patient.
Health Quality Measures, Disease Management, & P4P
Building on the combination of discrete data from all who touch the patient, care plans can be monitored using NextGen CHS analytics and reporting tools. Coding can be optimized when chronic conditions and other problems are combined.
Interoperability
Using the latest standards, such as HL7, CCR/CCD, and IHE, allows data exchange to external and community information systems at hospitals, labs, pharmacies, payers, public health, health information exchanges and patient portals.
Third-party EHRs
Practices using non-NextGen EHRs can exchange data through NextGen CHS because of its capability to interconnect in a bi-directional manner using CCR/CCD records with structured data.
Data Integrity
NextGen CHS tracks what data each participant has sent, received, and changed, including times and data sources. Chain events across providers can be reconstructed, and drill down capabilities into drug histories or disease management plans are possible.
Clinical Data Sharing & Patient Safety
Complete patient records can be shared to reduce redundancy and unnecessary tests, and to improve patient safety by providing doctors with information they need for a more informed, higher-quality visit.
Single-Point Connection
A single point connection for hospitals, labs, payers, and providers, reduces IT costs and resources, and increases reliability by eliminating the need for multiple point-to-point interfaces.
Implementation
Planning and preparation are the two main factors contributing to successful implementations in over 1,800 practices.
Each implementation plan is designed to fit a practice’s schedule, resources, and needs. And, NextGen assists you with setting up your system to ensure minimal downtime. Your project lead will consult you on how to maximize the NextGen system’ capabilities within your workflow to increase efficiency – and ROI.
We pre-load and “short list” the most common procedure and diagnoses codes used by each practice. We pre-populate your system with claims rules for Medicare and other payers, fee schedules, medications, and practice data.
Training
NextGen has invested time and resources in our training program because of its significance to a successful go-live, and more importantly, ongoing user adoption.
Our multiple training options support different schedules and needs. Physicians and staff can attend courses at one of our four state-of-the-art facilities, take self-paced online eLearning, and train virtually by WebEx.
Post Go-Live Support
For six to nine months following implementation, NextGen assigns your practice a customer care specialist to provide a central contact point as your practice transitions to its new system.
Your customer care specialist can help you with tracking support calls, additional training requests, licenses, upcoming releases, new features, general questions, concerns, and more.
Our customer care program is a non-billable service provided by NextGen to ensure a high level of satisfaction.
The in-house NextGen customer support department is composed of industry professionals who specialize in particular areas of the NextGen application suite.
All support requests are responded to within two hours by a customer support analyst who specializes in the specific incident area for faster resolution. The assigned analyst remains the customer’s single point of contact until the incident is resolved. Support incidents are closed only with customer permission, to ensure complete satisfaction.
NextGen Healthcare follows best practices for incident, problem, and change management. The NextGen customer support department works closely with NextGen development to scope for new releases and implement lasting solutions based on customer feedback.
NextGen uses broadly accepted software standards to promote product compatibility and facilitate the seamless patient data exchange between your practice’s information systems and other healthcare entities.
From external information systems at payors, labs, pharmacies, and diagnostic imaging centers to other medical records systems, patient portals, and medical devices, by strengthening these connections within the continuum of care, NextGen puts you one step closer to accessing all of the data you need, when you need it.
NextGen has played a major role in helping to develop standards. We employee dedicated personnel, including a manager of interoperability and standards, to ensure our products are at the cutting edge of standards-related initiatives.
Standards used in the NextGen application suite:
- Health Level 7 (HL7)
- ANSI ASC X12
- Continuity of Care Record (CCR)
- Continuity of Care Document (CCD)
- ELINCS
- NCPDP Script 8.1
- XML
- https
- IHE XDS, IHE XDM
