NextGen® Closed Loop® Experience

The Power to Build Meaningful Connections

Build stronger connections with the NextGen® Closed Loop™ Patient and Practice Experience. Streamline payments, optimize claims, bridge care gaps, and save time with AI-generated SOAP notes in one fully integrated platform. All of this and more comes together to enable better care and stronger financial health.
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Meet the NextGen Intelligent Agent

NextGen Healthcare’s Intelligent Orchestration Agent

Transform how providers and staff interact with the EHR. The NextGen Intelligent Agent is an always-on, adaptive layer that uses voice and text commands to direct tasks to orchestrating AI agents. These agents deliver hands-free access and continuous insights by checking schedules and patient charts, managing revenue cycles, and supporting patient engagement.

NextGen® Closed Loop®
Patient & Practice Experience

No more switching between systems, hunting for patient data or wondering where your revenue stands. 
Just one unified experience that works for everyone.

  • Online visibility and reputation management
  • Self-scheduling
  • IVR, chat bot, call deflection
  • Appointment reminders
  • Recall
  • Automated wait-list
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  • Secure text messaging
  • Pre-appointment Intake
  • Digital document and information upload
  • Cost and payment transparency
  • Broadcast messaging
  • Interoperability with payers, HIEs & state reporting
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  • Customizable EHR/PM workflows
  • Ambient listening (AI-generated SOAP notes)
  • Virtual visits
  • Direct-to-desktop
  • Mobile
  • ePrescribing
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  • Automated messaging
  • Patient surveys
  • Referrals
  • Medication refill
  • Population health analytics/care coordination
  • Revenue cycle management
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  • Remote patient monitoring
  • Automated e-statements and electronic bill pay options
  • Patient portal (payments, education, results, etc.)
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NextGen Closed
Loop Patient &
Practice Experience
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Advantages of ONE platform

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Patient Scheduling

NextGen® Self-Scheduling empowers patients to book appointments online at their convenience while helping practices reduce call volume, improve scheduling efficiency, increase access to care, and keep provider schedules full.
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Patient Intake

NextGen® Patient Engage helps practices deliver a seamless digital patient experience by enabling online scheduling, automated communications, digital intake, and self-service tools that improve patient satisfaction, reduce administrative burden, and strengthen practice efficiency.
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Patient Visit

NextGen® Clinical AI streamlines documentation and everyday workflows with embedded AI that reduces administrative burden, saves providers time, combats burnout, and helps them focus more on patient care.
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Patient Payment

NextGen® Pay simplifies the payment experience with secure, integrated digital payment options that accelerate collections, reduce administrative work, and make it easier for patients to pay—anytime, anywhere.

Benefits of NextGen Closed Loop Patient & Practice Experience

One seamless platform

Boost data and revenue integrity by having every element of your entire patient experience integrated into one single platform.

Empower patients

Allow patients to participate more in their own care with increased access to your practice, boosting care plan adherence and retention.

Reduced physician burnout

Lower burden on physicians and staff with cutting-edge documentation automation solutions, such as NextGen Ambient Assist.

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Boost engagement and reputation

Give patients more opportunities to interact with every stage of their care journey to achieve optimal levels of feedback and communications.

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Streamline workflows

Save time and establish more efficient operations by outsourcing routine tasks with process automations and streamlined workflows .

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Improve health outcomes

Better manage your patient health journeys long after their initial visit with recall messaging and remote patient monitoring.

We use NextGen Healthcare's platform of services to allow more efficient collaboration between the different pieces of our organization. We use NextGen as the lynchpin that makes all those pieces move together in tandem instead of as their own individual entities.

Chandler Blakely

Chief Financial Officer

Ocoee Regional Health Corporation

As we’ve expanded, we’ve integrated each practice onto the NextGen Healthcare platform. This includes payment processing and appointment scheduling—functionality that is in line with our patient-centric focus.

Sara Rapuano

Senior Vice President

Eye Care America

Ambient Assist [NextGen Clinical AI] has allowed me to be more efficient in clinic. I'm able to just focus on the patient. I find I'm more mentally present. I'm not worried about taking notes. From that standpoint, I think that makes me a better doctor.

Keith M. Nord, MD

Sports Orthopedics & Spine

FAQs

Your Guide to Medical Practice Management

From automation to patient engagement, learn how the right practice management software can transform efficiency, financial health, and patient satisfaction.

Medical practice management is the integrated coordination of administrative, financial, and operational workflows that keep an ambulatory practice running efficiently and profitably. NextGen Healthcare practice management aims to align and optimize these areas to allow providers and staff to focus on delivering exceptional patient care.

Practice management software works by automating routine administrative processes and centralizing practice operations into one system. NextGen® Enterprise PM integrates scheduling, eligibility checks, billing, claims processing, reporting, and analytics into a single, unified platform. This not only reduces manual work but also provides real-time insights to help practices improve efficiency, capture every dollar earned, and make informed business decisions.

The best tools combine automation, integration, and actionable analytics. For example, NextGen Enterprise PM includes:

  • Advanced scheduling to optimize provider time and patient flow

  • Automated claim scrubbing to reduce rejections and speed payment

  • Background Business Processor to run tasks 24/7 without staff intervention

  • Robust analytics for financial, operational, and clinical decision-making

  • Patient engagement tools to improve scheduling, communication, and collections

Administrators face increasing pressure from staffing shortages, evolving reimbursement models, complex regulatory demands, and rising patient expectations. NextGen addresses these challenges with solutions that:

  • Automate manual processes to reduce administrative burden

  • Support value-based care and optimize revenue cycle management

  • Unify patient data across locations for a single source of truth

  • Provide scalable tools that adapt as your practice grows

When administrative workflows are efficient, providers have more time to connect with patients. NextGen Enterprise PM supports this by reducing documentation time, streamlining scheduling, and ensuring accurate, timely billing. The result: more face-to-face time with patients, faster access to care, and a smoother experience that improves satisfaction for both patients and providers.
NextGen Healthcare supports rigorous industry and regulatory standards so that our clients can successfully participate in various quality reporting and incentive programs.