There are days when you have to face that monster behind the screen. EHR replacement can be a significant challenge for any healthcare executive or IT administrator. The reasons vary—from performance issues to software being discontinued by the vendor.
Seeking the right EMR software solution to overcome these problems is becoming more difficult as companies innovate and evolve to meet the demands of an increasingly complex healthcare environment. The whirlwind of options can be confusing as you seek the best EHR software to improve physician productivity, financial outcomes, and patient satisfaction.The following tips will help you find the solution you need to achieve your organization’s goals.
Start your search for a new EHR vendor with these steps
Here are the top recommendations for choosing an EHR vendor to make this change something you only have to do once.
Step 1: Develop a Request for Proposal (RFP)
An RFP allows you to compare potential partners. It provides a framework for providing detailed information about your practice and listing specific requirements. It’s well worth the effort in making sure prospective vendors have guidelines to prepare a proposal that clearly addresses your needs.
Step 2: Give them a wish list
A wish list of key features, functions, and reporting needs gives prospective vendors a full picture of what you expect from a partner. When they respond, you’ll have a better understanding of how their services will fulfill your goals.
Step 3: Research, research, and more research
Go online to read blogs, customer comments, and third-party review sites. Talk with your clinicians and staff to get more details about what works and doesn’t work with the current EHR system. Reach out to peers in professional organizations to learn more from their experiences.
Step 4: Go beyond the sales pitch and get to know the vendor
An EHR solution goes beyond the software. EHR replacement involves the personalities that you’ll be working with on a regular basis. You need to take time to get to know the vendors and make sure they’ll be a good fit for your practice.
Have questions ready
Similar to how a business develops interview questions for to ask a candidate for an important position, your practice needs to prepare a list of specific questions for your potential EHR partner. Here are a few questions to consider:
- Does the EHR provide robust, specialty content out of the box?
- Will the partner be able to meet the demands as my practice grows?
- Does the EHR vendor offer the full end-to-end solution from when the patient arrives to when the payment is collected?
- Does the EHR vendor ensure a true continuum of care?
A partnership built on trust every step of the way
Switching to the right EHR software to yield better results requires a partner you can trust. Managing the complexity and difficulty in keeping up with workflow demand is possible with a partner who will be there every step of the way. It’s essential that they share the same amount of passion and commitment you have in serving your clinicians, staff, and patients.
Additional resources to assist you with your search
This comprehensive list provides a detailed comparison of EHR software products along with a buyer’s guide.
Breaking Up (With an EHR) is Hard to Do by Juliann Schaeffer, For The Record, Vol. 25, No. 14, P.22
This article explains in great detail why healthcare providers are seeking new EHR software and the importance of having the transition done correctly by a qualified and reputable vendor.
For those who are not entirely sure about replacing your EHR system, this article offers good insights.