Wellcare^SM

WellCare is NextGen Healthcare’s free value-added server support system for practices hosting a NextGen application and enrolled in the server maintenance program. This mutually beneficial service drastically reduces disaster recovery support by monitoring key aspects of the practice’s network, thus reducing customer support calls and keeping the practice running smoothly.

In conjunction with SilverBack Technologies, Inc., NextGen Healthcare offers this intuitive remote monitoring and reporting system to its customers.

Benefits of WellCare

• Remotely monitors and alerts practices on critical issues, such as backups, SQL errors, disk space, CPU utilization. 
  
  
• 24/7 Alert Notifications help to keep practices aware of potential problems that could interfere with the performance of their facility.
  
  
• Monthly Reporting is available. 

How WellCare Works

1. SilverStreak, the code that powers WellCare, is installed on one of the servers or a PC on a practice’s network
2. The SilverStreak software polls the other servers it is monitoring
3. The information is sent via https (port 443) to NextGen’s SilverBack Server
4. The SilverBack Server then processes all data for CPU, Disk, and Memory Utilization, backups (Veritas & ArcServe), and SQL Errors
5. This information is acquired from Performance Monitor and Event Viewer on each of the practice’s servers
6. Alerts are sent via email to customers and via a dashboard in NextGen’s WellCare NOC
   

For more information on WellCare, please contact Andy O'Dell.

NextGen®, the NextGen Healthcare logo, and WellCare are trademarks of NextGen Healthcare Information Systems, Inc. All other marks are trademarks of their respective owners.