NextGen believes the best time to solve a technical problem is before it becomes a problem. That’s why our Technical Support team is involved with our pre-sales services to help design proposals and solutions that can be incorporated with your operations as smoothly as possible.

Technical Support provides valuable input as you investigate network planning and design, site planning and disaster recovery planning. They lend their expertise to all types of hardware considerations – recognizing that the system must be available whenever you need it to be. Team members are highly trained in network design/administration; LAN/WAN configurations; fat-client/thin-client configurations; wireless, pen-based options; and Web solutions.

Support tickets may be opened conveniently by phone, by e-mail, or through a dedicated website. Emergency services and software and hardware maintenance services are also available.

Additional critical support features include:

	Applications that stay up at all times, eliminating the need for nightly processing by your staff
	Automatic, Web-based downloads of new versions and patches, creating a manageable upgrade process
	Automatic upgrades directly from the server to each workstation, eliminating the time- and effort-intensive process of individual updates
	Our Server Wellcare program, part of the service contract, whereby Silverback Technologies proactively monitors your servers for security, performance, disk space, backup issues, and other potential problems before they create a disruption.