Advanced Security

Permission-based user log-ins and audit trails prevent unauthorized access to records and maintain data integrity. Data is time stamped with the user's identification.

Clinical Content

Developed by specialists, built-in workflow and clinical templates for over 25 specialties offer options for documenting specialty-specific HPIs, procedures, histories, assessments, and more.

Coding Optimization & Compliance

E&M coding calculator helps to prevent lost charges and to maximize reimbursement based on audit-proof documentation.

Disease Management

Disease management templates for diabetes, hypertension, and other chronic diseases, prompt providers to enter required information to meet clinical guidelines at point of care.

Health Maintenance

Providers can determine overdue patient exams, screenings, immunizations, and tests, create orders, and customize schedules, ensuring patient compliance and preventive care.

Lab & Device Connectivity

An extensive offering of lab interfaces and electronic data exchange with diagnostic devices provides physicians with real-time access to up-to-date data for higher quality of care.

ePrescribing & Medications Module

To help prevent interactions and errors, prescriptions are automatically checked against a patient's medications and allergies before electronically transmitting to the pharmacy.

Image Management

Printed documents and clinical images can be captured from outside sources and imported directly into a patient’s electronic chart for a complete, accurate, and up-to-date medical record.

Referral Management

Forms are automatically populated with patient, treatment authorization data and provider information. Inbound forms can be scanned or transferred electronically into the patient record.

Reporting

During an encounter, patient data are collected and stored as discrete data, which enables your practice to easily generate reports for outcomes analysis, pay-for-performance, medication recalls, patient populations, business analysis, and more – right from the EHR.

Implementation

Planning and preparation are the two main factors contributing to successful implementations in over 1,800 practices.

Each implementation plan is designed to fit a practice’s schedule, resources, and needs. And, NextGen assists you with setting up your system to ensure minimal downtime. Your project lead will consult you on how to maximize the NextGen system’ capabilities within your workflow to increase efficiency – and ROI.

We pre-load and “short list” the most common procedure and diagnoses codes used by each practice. We pre-populate your system with claims rules for Medicare and other payers, fee schedules, medications, and practice data.

Training

NextGen has invested time and resources in our training program because of its significance to a successful go-live, and more importantly, ongoing user adoption.

Our multiple training options support different schedules and needs. Physicians and staff can attend courses at one of our four state-of-the-art facilities, take self-paced online eLearning, and train virtually by WebEx.

Post Go-Live Support

For six to nine months following implementation, NextGen assigns your practice a customer care specialist to provide a central contact point as your practice transitions to its new system.

Your customer care specialist can help you with tracking support calls, additional training requests, licenses, upcoming releases, new features, general questions, concerns, and more.

Our customer care program is a non-billable service provided by NextGen to ensure a high level of satisfaction.

The in-house NextGen customer support department is composed of industry professionals who specialize in particular areas of the NextGen application suite.

All support requests are responded to within two hours by a customer support analyst who specializes in the specific incident area for faster resolution. The assigned analyst remains the customer’s single point of contact until the incident is resolved. Support incidents are closed only with customer permission, to ensure complete satisfaction.

NextGen Healthcare follows best practices for incident, problem, and change management. The NextGen customer support department works closely with NextGen development to scope for new releases and implement lasting solutions based on customer feedback.

NextGen uses broadly accepted software standards to promote product compatibility and facilitate the seamless patient data exchange between your practice’s information systems and other healthcare entities.

From external information systems at payors, labs, pharmacies, and diagnostic imaging centers to other medical records systems, patient portals, and medical devices, by strengthening these connections within the continuum of care, NextGen puts you one step closer to accessing all of the data you need, when you need it.

NextGen has played a major role in helping to develop standards. We employ dedicated personnel, including a manager of interoperability and standards, to ensure our products are at the cutting edge of standards-related initiatives.

Standards used in the NextGen application suite:

• Health Level 7 (HL7)
• ANSI ASC X12
• Continuity of Care Record (CCR)
• Continuity of Care Document (CCD)
• ELINCS
• NCPDP Script 8.1
• XML
• https
• IHE XDS, IHE XDM