NextGen Healthcare | NextGen Patient Portal

NextGen Patient Portal

Our advanced patient-provider portal promotes an interactive continuum of care between the patient and the practice, facilitating effective electronic communication and clinical data exchange.

Why NextGen

Hospitals & Health Systems

Group Practices

Small Practices

While offering standard features such as appointment requests, prescription renewals, and transmission of documents and forms, NextGen Patient Portal reaches far beyond other portals with:

The ability for patient information, including referrals, to be imported directly into NextGen EHR, replacing key stroking by the front desk.
Automated interviews through integrated technology that allow patients to complete their own history prior to the physician encounter.
Customized disease and health management plans based on the patient's input via NextMD to the provider, who can then track, measure and adjust plans.
Integration with the NextGen product suite to enable consistent, real-time clinical and administrative workflow among providers, hospitals, and patients.

Discover more reasons why NextGen is the right choice.

NextGen Patient Portal rounds out community connectivity by providing patients with an online tool to communicate and exchange clinical information with their providers.

Patients can access or receive information or request services when it is convenient for them, increasing patient satisfaction and boosting practice efficiency.

This convenient portal also facilitates continuous medical record updates by the patient, to help ensure the medical community has access to the most complete, accurate demographic information, insurance, histories, medications, allergies, and more.

Learn more about what NextGen can do for your Hospital.

With NextGen Patient Portal, group practices can leverage clinical staff, such as nurses and medical assistants, to handle patient requests, while sending to providers only the issues requiring their attention. Providers will receive tasks in an assignment queue, with the patient chart only one click away.

Every patient interaction conducted through NextGen Patient Portal can be integrated with physician workflow tools and easily imported into NextGen EHR, with controls to help close the loop and respond to the patient.

In addition, a message can be sent to a group of patients identified for a medication recall, for a new service to help a chronic condition, or those due for tests or follow-up visits through NextGen Patient Portal messages are automatically addressed, encrypted for security, and sent to the targeted patients.

Learn more about what NextGen can do for your Group Practice.

NextGen Patient Portal helps small practices save hours of time previously spent completing paperwork and handling calls for referrals, appointments, prescriptions, chart data, lab results, and school forms.

Electronic patient-provider communication reduces daily disruptions and gives staff more time to devote to urgent patient care matters – and billable patient interactions. In addition, patient information can be imported directly into NextGen EHR, replacing the need to print documents and key in information by the front desk.

Because many paper mailings are replaced with electronic transmission, NextGen Patient Portal helps small practices dramatically reduce paper and postal costs.

Learn more about what NextGen can do for your practice.

Features & Benefits

Security

Protected by firewall, anti-virus, and intrusion detection software, all communications through NextMD use 128-bit encryption with secure sockets. Dual factor patient authentication is used to safeguard patient privacy.

Online Consultations

With e-visits increasingly becoming accepted, patients can interact with their care providers to understand their symptoms, resolve episodic issues, and seek guidance, with quick-turnaround nursing interaction supplementing normally scheduled online consultations.

Automated Interviews

Leveraging NextGen’s integrated patient interviewing technology, patients can complete their own subjective history prior to the encounter, with information delivered to the physician as discrete data.

Customized Disease and Health Management Plans

Patients can record and send to the provider everything from glucose or blood pressure readings to rehab updates. Measurements can be analyzed and care plans adjusted, if needed.

Group Messaging

Messages are automatically addressed, encrypted for security, and sent to the targeted patients identified for a medication recall, new services, or those due for tests or follow-up visits

Electronic Forms

Patient statements, medical forms, lab results, and school forms are sent electronically, reducing costs associated with paper mailings and postage.

Implementation & Training

Implementation

Planning and preparation are the two main factors contributing to successful implementations in over 1,800 practices.

Each implementation plan is designed to fit a practice’s schedule, resources, and needs. And, NextGen assists you with setting up your system to ensure minimal downtime. Your project lead will consult you on how to maximize the NextGen system’ capabilities within your workflow to increase efficiency – and ROI.

We pre-load and “short list” the most common procedure and diagnoses codes used by each practice. We pre-populate your system with claims rules for Medicare and other payers, fee schedules, medications, and practice data.

Training

NextGen has invested time and resources in our training program because of its significance to a successful go-live, and more importantly, ongoing user adoption.

Our multiple training options support different schedules and needs. Physicians and staff can attend courses at one of our four state-of-the-art facilities, take self-paced online eLearning, and train virtually by WebEx.

Post Go-Live Support

For six to nine months following implementation, NextGen assigns your practice a customer care specialist to provide a central contact point as your practice transitions to its new system.

Your customer care specialist can help you with tracking support calls, additional training requests, licenses, upcoming releases, new features, general questions, concerns, and more.

Our customer care program is a non-billable service provided by NextGen to ensure a high level of satisfaction.

Customer Support

The in-house NextGen customer support department is composed of industry professionals who specialize in particular areas of the NextGen application suite.

All support requests are responded to within two hours by a customer support analyst who specializes in the specific incident area for faster resolution. The assigned analyst remains the customer’s single point of contact until the incident is resolved. Support incidents are closed only with customer permission, to ensure complete satisfaction.

NextGen Healthcare follows best practices for incident, problem, and change management. The NextGen customer support department works closely with NextGen development to scope for new releases and implement lasting solutions based on customer feedback.

Data Exchange

NextGen uses broadly accepted software standards to promote product compatibility and facilitate the seamless patient data exchange between your practice’s information systems and other healthcare entities.

From external information systems at payors, labs, pharmacies, and diagnostic imaging centers to other medical records systems, patient portals, and medical devices, by strengthening these connections within the continuum of care, NextGen puts you one step closer to accessing all of the data you need, when you need it.

NextGen has played a major role in helping to develop standards. We employ dedicated personnel, including a manager of interoperability and standards, to ensure our products are at the cutting edge of standards-related initiatives.

Standards used in the NextGen application suite: