WorkLog Manager

When configured to follow your practice's business rules, WorkLog Manager monitors and responds to events in the system by sending tasks in real time to designated staff members. The system tracks whether the task has been completed, to help measure productivity.

Autoflow for Check-in / Check-out

A computer-guided process can be configured to walk front-desk personnel through each step of your patient check-in and check-out process. This step-by-step guidance is especially helpful with training new employees.

Background Business Processor

Business reports and tasks, such as encounter billing, statement processing, electronic claims, and batching and sending eligibility verification, can be scheduled to run automatically at a specified time to save bandwidth during office hours.

Eligibility Verification / Claim Status Checking

On-demand, batched, or automatic, verifying patient eligibility with a payer or checking the status of a claim can be done in real-time, with results appearing quickly.

Appointment Scheduling

Scheduling can be centralized for multiple locations with a search-ahead feature by doctor, day, time, and distance. Customizable, resource-based time durations start at 5-minute increments, and chain-event scheduling can be done on the fly.

Reporting

Straight from the application, you can generate memorized reports or use the application's reporting tool to easily create new ones. Reports are interactive, providing line-item-level drill-down capabilities – claims can be worked directly from a report.

Electronic Claims

NextGen Practice Management checks claims for errors or missing information before electronically submitting to a HIPAA-compliant payer or to a clearinghouse. When the system identifies an error, it can be configured to send a task to the appropriate claims specialist to fix.

Denial Management

During electronic remittance, the reason code can be posted with a denial. WorkLog Manager can be configured to automatically send a task to the staff member assigned to a reason code to research the denial.

Aging Management

WorkLog Manager can be configured to trigger a task for the appropriate collectors for follow up the instant an account becomes past due, drastically reducing days in A/R.

Collections

When the insurance shifts from primary to secondary, the system can be configured to automatically submit the secondary claim electronically, to help improve collections.

Accounts Receivable

Payments can be posted electronically and the EOB can be stored in the patient's record.

Implementation

Planning and preparation are the two main factors contributing to successful implementations in over 1,800 practices.

Each implementation plan is designed to fit a practice's schedule, resources, and needs. And, NextGen assists you with setting up your system to ensure minimal downtime. Your project lead will consult you on how to maximize the NextGen system’ capabilities within your workflow to increase efficiency – and ROI.

We pre-load and "short list" the most common procedure and diagnoses codes used by each practice. We pre-populate your system with claims rules for Medicare and other payers, fee schedules, medications, and practice data.

Training

NextGen has invested time and resources in our training program because of its significance to a successful go-live, and more importantly, ongoing user adoption.

Our multiple training options support different schedules and needs. Physicians and staff can attend courses at one of our four state-of-the-art facilities, take self-paced online eLearning, and train virtually by WebEx.

Post Go-Live Support

For six to nine months following implementation, NextGen assigns your practice a customer care specialist to provide a central contact point as your practice transitions to its new system.

Your customer care specialist can help you with tracking support calls, additional training requests, licenses, upcoming releases, new features, general questions, concerns, and more.

Our customer care program is a non-billable service provided by NextGen to ensure a high level of satisfaction.

The in-house NextGen customer support department is composed of industry professionals who specialize in particular areas of the NextGen application suite.

All support requests are responded to within two hours by a customer support analyst who specializes in the specific incident area for faster resolution. The assigned analyst remains the customer’s single point of contact until the incident is resolved. Support incidents are closed only with customer permission, to ensure complete satisfaction.

NextGen Healthcare follows best practices for incident, problem, and change management. The NextGen customer support department works closely with NextGen development to scope for new releases and implement lasting solutions based on customer feedback.

NextGen uses broadly accepted software standards to promote product compatibility and facilitate the seamless patient data exchange between your practice’s information systems and other healthcare entities.

From external information systems at payors, labs, pharmacies, and diagnostic imaging centers to other medical records systems, patient portals, and medical devices, by strengthening these connections within the continuum of care, NextGen puts you one step closer to accessing all of the data you need, when you need it.

NextGen has played a major role in helping to develop standards. We employ dedicated personnel, including a manager of interoperability and standards, to ensure our products are at the cutting edge of standards-related initiatives.

Standards used in the NextGen application suite:

• Health Level 7 (HL7)
• ANSI ASC X12
• Continuity of Care Record (CCR)
• Continuity of Care Document (CCD)
• ELINCS
• NCPDP Script 8.1
• XML
• https
• IHE XDS, IHE XDM