Advanced Security
Permission-based user log-ins and audit trails prevent unauthorized access to records
and maintain data integrity. Data is time stamped with the user's identification.
Clinical Content
Developed by specialists, built-in workflow and clinical templates for over
26 specialties
offer options for documenting specialty-specific HPIs, procedures, histories, assessments,
and more.
Coding Optimization & Compliance
E&M coding calculator helps to prevent lost charges and to maximize reimbursement
based on audit-proof documentation.
Disease Management
Disease management templates for diabetes, hypertension, and other chronic diseases,
prompt providers to enter required information to meet clinical guidelines at point
of care.
Health Maintenance
Providers can determine overdue patient exams, screenings, immunizations, and tests,
create orders, and customize schedules, ensuring patient compliance and preventive
care.
Lab & Device Connectivity
An extensive offering of lab interfaces and electronic data exchange with diagnostic
devices provides physicians with real-time access to up-to-date data for higher
quality of care.
ePrescribing & Medications Module
To help prevent interactions and errors, prescriptions are automatically checked
against a patient's medications and allergies before electronically transmitting
to the pharmacy.
Image Management
Printed documents and clinical images can be captured from outside sources and imported
directly into a patient’s electronic chart for a complete, accurate, and up-to-date
medical record.
Referral Management
Forms are automatically populated with patient, treatment authorization data and
provider information. Inbound forms can be scanned or transferred electronically
into the patient record.
Reporting
During an encounter, patient data are collected and stored as discrete data, which
enables your practice to easily generate reports for outcomes analysis, pay-for-performance,
medication recalls, patient populations, business analysis, and more – right from
the EHR.
Implementation
Planning and preparation are the two main factors contributing to successful implementations
in over 1,800 practices.
Each implementation plan is designed to fit a practice's schedule, resources, and
needs. And, NextGen assists you with setting up your system to ensure minimal downtime.
Your project lead will consult you on how to maximize the NextGen system' capabilities
within your workflow to increase efficiency – and ROI.
We pre-load and "short list" the most common procedure and diagnoses codes
used by each practice. We pre-populate your system with claims rules for Medicare
and other payers, fee schedules, medications, and practice data.
Training
NextGen has invested time and resources in our training program because of its significance
to a successful go-live, and more importantly, ongoing user adoption.
Our multiple training options support different schedules and needs. Physicians
and staff can attend courses at one of our four state-of-the-art facilities, take
self-paced online eLearning, and train virtually by WebEx.
Post Go-Live Support
For six to nine months following implementation, NextGen assigns your practice a
customer care specialist to provide a central contact point as your practice transitions
to its new system.
Your customer care specialist can help you with tracking support calls, additional
training requests, licenses, upcoming releases, new features, general questions,
concerns, and more.
Our customer care program is a non-billable service provided by NextGen to ensure
a high level of satisfaction.
The in-house NextGen customer support department is composed of industry professionals
who specialize in particular areas of the NextGen application suite.
All support requests are responded to within two hours by a customer support analyst
who specializes in the specific incident area for faster resolution. The assigned
analyst remains the customer's single point of contact until the incident is resolved.
Support incidents are closed only with customer permission, to ensure complete satisfaction.
NextGen Healthcare follows best practices for incident, problem, and change management.
The NextGen customer support department works closely with NextGen development to
scope for new releases and implement lasting solutions based on customer feedback.
NextGen uses broadly accepted software standards to promote product compatibility
and facilitate the seamless patient data exchange between your practice's information
systems and other healthcare entities.
From external information systems at payors, labs, pharmacies, and diagnostic imaging
centers to other medical records systems, patient portals, and medical devices,
by strengthening these connections within the continuum of care, NextGen puts you
one step closer to accessing all of the data you need, when you need it.
NextGen has played a major role in helping to develop standards. We employ dedicated
personnel, including a manager of interoperability and standards, to ensure our
products are at the cutting edge of standards-related initiatives.
Standards used in the NextGen application suite:
- Health Level 7 (HL7)
- ANSI ASC X12
- Continuity of Care Record (CCR)
- Continuity of Care Document (CCD)
- ELINCS
- NCPDP Script 8.1
- XML
- https
- IHE XDS, IHE XDM